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- Tasks: Lead a café team, ensuring smooth operations and excellent customer service.
- Company: Join Tesco, a diverse and inclusive company dedicated to serving customers and communities.
- Benefits: Enjoy flexible working, discounts, wellbeing services, and 28 days holiday.
- Why this job: Be part of a supportive environment where you can grow and be your authentic self.
- Qualifications: Experience in hospitality and strong communication skills are essential.
- Other info: Must be 18 or over to apply; opportunities for progression available.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you will help keep everyday operations running smoothly. You will get to flex, and build on, your skills and experience with a wide range of responsibilities.
You will be responsible for:
- Making sure everything runs smoothly by maintaining operational and safety standards.
- Ensuring all food safety and hygiene regulations are met and followed.
- Leading by example by providing an excellent experience for customers.
- Opening and closing the café and overseeing full operations in the Manager's absence.
- Recognising and celebrating team members for providing excellent service.
- Learning our menu inside out and helping our team to do the same.
- Boosting sales by making sure everyone's in the right place at the right time.
- Delivering Health & Safety and Food Safety training for team members.
- Supporting the Café Manager with colleague coaching and development.
- Seeking ways to constantly help improve our service for customers.
- Promoting an inclusive environment where colleagues feel respected, valued, and safe.
You will need:
- A background in hospitality, with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using your initiative to improve ways of working.
What's in it for you:
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco.
- Request flexible working from day one.
- Retirement savings plan.
- Life Assurance.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Holiday starting at 28 days (Including Bank Holidays).
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We are committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.
We have recently announced that we will be moving towards a more blended working week - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.
Cafe Team Leader employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Team Leader
✨Tip Number 1
Familiarise yourself with the café's menu and operations. Knowing the ins and outs of what you’ll be managing will not only boost your confidence but also impress during any discussions with us about the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Be ready to discuss specific situations where you improved team performance or customer service.
✨Tip Number 3
Demonstrate your passion for customer service by sharing stories that highlight your commitment to creating excellent customer experiences. This will resonate well with our values at Tesco.
✨Tip Number 4
Research Tesco’s commitment to inclusivity and sustainability. Being able to speak about these topics during your conversation will show that you align with our core values and are genuinely interested in being part of our team.
We think you need these skills to ace Cafe Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and any leadership roles you've held. Emphasise your customer service skills and any relevant training in Health & Safety or Food Safety.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your proactive attitude. Mention specific examples of how you've led teams or improved service in previous roles.
Showcase Your Team Leadership Skills: Highlight your ability to coach and develop team members. Provide examples of how you've recognised and celebrated team achievements in the past, as this aligns with the responsibilities of the role.
Demonstrate Adaptability: In your application, mention instances where you've successfully adapted to changing priorities or multitasked in a fast-paced environment. This will show that you can handle the dynamic nature of café operations.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the café's values.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your leadership abilities. Prepare to discuss your experience in coaching and developing team members, and how you lead by example. Highlight any situations where you've successfully managed a team or resolved conflicts.
✨Know the Menu Inside Out
Familiarise yourself with the café's menu before the interview. Being able to discuss the offerings and suggest improvements shows your initiative and genuine interest in the role. It also demonstrates your ability to learn quickly and adapt.
✨Emphasise Adaptability and Multitasking
In a fast-paced environment, adaptability is key. Be ready to provide examples of how you've successfully managed multiple tasks or adapted to changing priorities in previous jobs. This will reassure the interviewer that you can handle the dynamic nature of the café.
