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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage product knowledge training.
- Company: Join a leading luxury activewear brand known for quality and style.
- Benefits: Enjoy flexible working hours, employee discounts, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Passion for sales, strong communication skills, and a willingness to learn.
- Other info: Opportunity to build your own client base and develop leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
Brand Specialist (Supervisor) Womens Luxury Activewear
As Brand Specialist you will:
- Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
- Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training.
- Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
- Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
- Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
A bit about you:
- All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more.
- A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
- Well informed. You will make it your business to know what our competitors are up to.
- Known to be a sales and service expert.
- Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
- Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- An example of our values, a trusted and respected colleague.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Brand Specialist (Supervisor) Womens Luxury Activewear employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist (Supervisor) Womens Luxury Activewear
✨Tip Number 1
Familiarise yourself with the latest trends in women's luxury activewear. This will not only help you understand the products better but also enable you to engage customers with insightful conversations, showcasing your passion and knowledge.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will prepare you for delivering exceptional service and handling complaints effectively, which is crucial for the Brand Specialist role.
✨Tip Number 3
Network with current employees or industry professionals on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, giving you an edge during the interview process.
✨Tip Number 4
Stay updated on competitor brands and their strategies. Being well-informed will allow you to discuss market trends intelligently during interviews, demonstrating your commitment to understanding the business landscape.
We think you need these skills to ace Brand Specialist (Supervisor) Womens Luxury Activewear
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, customer service, and brand management. Emphasise any previous roles where you delivered exceptional service or trained colleagues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury activewear and how your skills align with the role. Mention specific examples of how you've motivated teams or improved customer experiences in past positions.
Showcase Your Knowledge: Demonstrate your understanding of the brand and its competitors in your application. Mention any research you've done on current trends in women's luxury activewear to show you're well-informed.
Highlight Your Communication Skills: Since the role requires great communication, provide examples of how you've effectively communicated with customers and colleagues. This could include training sessions you've led or feedback you've provided to improve service.
How to prepare for a job interview at Retail Human Resources plc
✨Showcase Your Product Knowledge
As a Brand Specialist, you'll need to demonstrate your understanding of the luxury activewear market. Be prepared to discuss current trends, competitors, and how you can leverage this knowledge to enhance customer experience.
✨Emphasise Your Communication Skills
Since the role involves training colleagues and sharing product stories, highlight your ability to communicate effectively. Share examples of how you've inspired or motivated a team in the past.
✨Demonstrate Flexibility and Adaptability
The job requires adapting to various challenges daily. Prepare to discuss situations where you've successfully navigated change or taken on responsibilities outside your usual role.
✨Highlight Your Customer Relationship Skills
Building a client base is crucial for this position. Be ready to share experiences where you've nurtured customer relationships and how you plan to maintain them through exceptional service.
