At a Glance
- Tasks: Join our team to deliver exceptional service in a lively pub environment.
- Company: Shepherd Neame is Britain's oldest brewer, with over 300 years of history and a commitment to quality.
- Benefits: Enjoy competitive pay, tips, discounts on food, drinks, and hotel stays, plus flexible hours.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a vibrant team in a historic pub, making lasting connections with customers.
- Qualifications: No experience needed; just bring your passion for hospitality and a friendly attitude.
The predicted salary is between 24000 - 36000 £ per year.
Located in the popular village of Chislehurst, Kent, the Crown Inn dates back to 1874. The historic pub offers seven stylish en-suite guest letting rooms, many boasting stunning views over Chislehurst Common, together with a fine range of food and drink.
At Shepherd Neame we know that first impressions count, so you will play an important part in our business ensuring that you acknowledge our customers with a warm welcome and deliver great service to them at every opportunity.
If you haven\'t got any previous hospitality experience please do not worry, so long as that you are over 18 years old and you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.
WHATS IN IT FOR YOU?
Competitive hourly pay rate
A share of tips in addition to your hourly pay
Early wage withdrawal scheme
25% discount on food and drink at Shepherd Neame Managed Houses
25% discount on overnight Managed House Hotel bookings
Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
Sheps Hut discounts and special offers hub on 100\'s of high street shops and services
Access to a Workplace Mental Health Platform
Company pension plan
The opportunity to develop & move within our pubs, the Brewery & Support Office
Flexible working hours
Shepherd Neame may be Britain\'s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
Working Together
Pride and Passion
Authenticity
Sheps Spirit
WHO ARE WE?
Britain\'s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
Bar & Restaurant Team Member in London employer: Retail Human Resources plc
Shepherd Neame is an exceptional employer, offering a vibrant work culture at the Westminster Arms, a historic London pub that welcomes a diverse clientele. With competitive pay, flexible hours, and extensive employee benefits including discounts and growth opportunities within the company, we prioritise your well-being and career development in a supportive environment that values authenticity and teamwork.
Contact Details:
Retail Human Resources plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bar & Restaurant Team Member in London
✨Tip Number 1
Familiarise yourself with the local area, especially the Westminster Arms and its surroundings. Knowing about the pub's history and its connection to the Houses of Parliament can help you engage with customers and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your people skills by practicing how to approach and interact with different types of customers. Role-playing scenarios with friends or family can help you feel more confident in providing that warm welcome and excellent service.
✨Tip Number 3
Research common questions asked during hospitality interviews, such as how to handle difficult customers or busy shifts. Being prepared with thoughtful responses will show your commitment to the role and your ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of Shepherd Neame if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Bar & Restaurant Team Member, which can give you an edge in your application.
We think you need these skills to ace Bar & Restaurant Team Member in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Shepherd Neame is looking for in a Bar & Restaurant Team Member. Highlight your people skills and any relevant experience, even if it's informal.
Tailor Your CV:Make sure your CV reflects your passion for hospitality. Include any customer service experience, even if it’s from different sectors, and emphasise your ability to work in a team and handle busy environments.
Craft a Personal Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Shepherd Neame specifically and how you align with their values of working together, pride, and authenticity.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Passion for Hospitality
Make sure to express your love for the hospitality industry during the interview. Share any experiences you've had, even if they're informal, that demonstrate your enthusiasm for providing great service and interacting with people.
✨Emphasise Teamwork Skills
Since this role involves working closely with others, highlight your ability to work as part of a team. Discuss any previous experiences where you collaborated with others to achieve a common goal, whether in a job or a group project.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle various customer service situations. Be ready to discuss how you would greet customers, manage complaints, or ensure a positive dining experience, as these are key aspects of the role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about training opportunities, team culture, or what a typical day looks like for a Bar & Restaurant Team Member.
