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- Tasks: Install EPoS systems and provide top-notch customer service across the UK.
- Company: Join RDP, the UK's leading provider of specialist EPoS systems.
- Benefits: Enjoy competitive salary, flexible working, and 25 days holiday plus bank holidays.
- Other info: Join a compassionate team that values diversity and offers excellent career growth.
- Why this job: Be the face of RDP, making great first impressions and helping customers thrive.
- Qualifications: Full clean driving licence, basic DIY skills, and a strong work ethic required.
The predicted salary is between 30000 - 40000 £ per year.
Provide excellent, consistent and professional levels of service to our customers and all aspects of the business.
Hours: Monday to Friday (35 hour contractual working week) plus overtime
Holiday: 25 working days holiday plus statutory holidays
Probationary Period: 3 months
About the Role
RDP is the UK's leading provider of specialist EPoS systems to the independent retail sector. Our dominant position in the industry is largely down to our best-in-class support, delivered by our passionate, talented team.
RDP have an exciting opportunity for an Installation Engineer to join our customer focused team. One of the most important elements of the role is that in many cases the installation engineer is the first person from RDP that the customer will meet. It is therefore very important that the engineer leaves an excellent first impression of the company.
What you'll be doing:
- Report in to the Installation Manager weekly for schedule.
- Drive to UK sites to install Epos systems, which may entail overnight stays.
- Become proficient in the ShopMate software in order to train the customers in its functionality.
- Deal with customers' requests via the telephone.
- Willingness to provide demonstrations of the Epos system at occasional trade events.
You should apply if:
- You have a full clean driving licence.
- You have previous experience of working as part of a team.
- You have basic DIY skills, drilling holes, using a jigsaw.
- You are able to run network cables, often through suspended ceilings.
- You have knowledge of cable management.
- You have knowledge of basic network fault finding.
- Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation.
- Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
- You are a confident and clear communicator.
- You have an excellent professional manner at all times.
- You are hardworking and committed, with a sense of humour.
Why Us?
RDP is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both RDP and the team.
A competitive salary based on experience and industry benchmarks with yearly salary reviews.
Twice yearly bonuses.
A flexible working environment.
25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked.
Life assurance.
At RDP we embrace diversity and equal opportunity, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Installation Engineer in London employer: Retail Data Partnership Ltd.
Contact Detail:
Retail Data Partnership Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer in London
✨Tip Number 1
Get to know the company inside out! Research RDP and its EPoS systems so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As an Installation Engineer, you'll be the face of RDP for many customers. Role-play with a friend or family member to nail down how you’ll introduce yourself and explain the installation process.
✨Tip Number 3
Be prepared for hands-on demonstrations! Brush up on your DIY skills and get familiar with the ShopMate software. Showing that you can handle both the tech and the practical side will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the RDP family!
We think you need these skills to ace Installation Engineer in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Installation Engineer role. Highlight your relevant experience and skills, especially those DIY skills and customer service experiences that match what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the RDP family!
How to prepare for a job interview at Retail Data Partnership Ltd.
✨Know Your Stuff
Make sure you understand the EPoS systems and ShopMate software inside out. Brush up on your technical skills, especially around network fault finding and cable management. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨First Impressions Matter
As an Installation Engineer, you'll be the face of the company for many customers. Dress smartly and maintain a professional demeanour throughout the interview. Practise your communication skills to ensure you come across as friendly and approachable, just like we value at StudySmarter.
✨Show Your Team Spirit
RDP values teamwork, so be ready to share examples of how you've successfully worked with others in the past. Highlight your organisational skills and ability to manage time effectively, as these are crucial for the role. We believe that collaboration is key, and so should you!
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask you how you'd handle a specific installation challenge or customer request. Think through your DIY skills and be prepared to demonstrate your problem-solving abilities, as this will showcase your readiness for the job.