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- Tasks: Install EPoS systems and provide top-notch customer service across the UK.
- Company: Join RDP, the UK's leading provider of EPoS systems for independent retailers.
- Benefits: Enjoy competitive salary, flexible working, 25 days holiday, and bonuses.
- Other info: Join a compassionate team that values diversity and offers excellent career growth.
- Why this job: Be the face of RDP, making great first impressions and helping customers thrive.
- Qualifications: Full driving licence, basic DIY skills, and a strong work ethic required.
The predicted salary is between 30000 - 40000 £ per year.
Industry: Information Technology & Services, Retail
Employment Type: Full-time
Job Functions: Provide excellent, consistent and professional levels of service to our customers and all aspects of the business.
Hours: Monday to Friday (35 hour contractual working week) plus overtime
Holiday: 25 working days holiday plus statutory holidays
Probationary Period: 3 months
About the Role
RDP is the UK’s leading provider of specialist EPoS systems to the independent retail sector. Our dominant position in the industry is largely down to our best-in-class support, delivered by our passionate, talented team.
RDP have an exciting opportunity for an Installation Engineer to join our customer focused team. One of the most important elements of the role is that in many cases the installation engineer is the first person from RDP that the customer will meet. It is therefore very important that the engineer leaves an excellent first impression of the company.
What you'll be doing:
- Report in to the Installation Manager weekly for schedule.
- Drive to UK sites to install Epos systems, which may entail overnight stays.
- Become proficient in the ShopMate software in order to train the customers in its functionality.
- Deal with customers’ requests via the telephone.
- Willingness to provide demonstrations of the Epos system at occasional trade events.
You should apply if:
- You have a full clean driving licence.
- You have previous experience of working as part of a team.
- You have basic DIY skills, drilling holes, using a jigsaw.
- You are able to run network cables, often through suspended ceilings.
- You have knowledge of cable management.
- You have knowledge of basic network fault finding.
- Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation.
- Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
- You are a confident and clear communicator.
- You have an excellent professional manner at all times.
- You are hardworking and committed, with a sense of humour.
Why Us?
RDP is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both RDP and the team.
A competitive salary based on experience and industry benchmarks with yearly salary reviews.
Twice yearly bonuses.
A flexible working environment.
25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked.
Life assurance.
At RDP we embrace diversity and equal opportunity, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Installation Engineer employer: Retail Data Partnership Ltd.
Contact Detail:
Retail Data Partnership Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer
✨Tip Number 1
Get to know the company inside out! Research RDP, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! As an Installation Engineer, you'll be the face of RDP. Make sure you can explain technical stuff in a simple way and keep it friendly. A good first impression goes a long way!
✨Tip Number 3
Be ready to showcase your DIY skills! Brush up on your basic installation techniques and cable management. You might even want to demonstrate these skills during your interview to show you're the right fit for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Installation Engineer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Installation Engineer role. Highlight your relevant experience and skills, especially those DIY and customer service bits that match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you're the perfect fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Retail Data Partnership Ltd.
✨Know Your Stuff
Make sure you’re familiar with the EPoS systems and ShopMate software. Brush up on your technical skills and be ready to discuss how you can install and troubleshoot these systems. Showing that you understand the product will impress the interviewers.
✨First Impressions Matter
Since you'll be the first point of contact for customers, practice your professional manner and communication skills. Be friendly, approachable, and confident. A positive attitude can go a long way in making a great first impression!
✨Demonstrate Your DIY Skills
Be prepared to talk about your basic DIY skills and any relevant experience you have. If you’ve done similar installations before, share those stories! Highlighting your hands-on abilities will show that you’re capable of handling the practical aspects of the job.
✨Show Your Organisational Skills
Discuss how you manage your time and prioritise tasks, especially when under pressure. Give examples of how you've successfully juggled multiple responsibilities in the past. This will demonstrate your self-motivation and ability to work efficiently in a busy environment.