At a Glance
- Tasks: Provide top-notch IT support to customers and troubleshoot software and hardware issues.
- Company: Join Retail Computer Solutions Ltd, a leader in retail tech solutions since 1989.
- Benefits: Gain valuable experience, with potential for a full-time role after the apprenticeship.
- Other info: Work Monday to Friday, 8.45am – 5pm, in a supportive team environment.
- Why this job: Kickstart your career in tech while helping customers solve real problems.
- Qualifications: GCSEs in any subject, Maths, and English required; communication and problem-solving skills are a must.
The predicted salary is between 18000 - 25000 £ per year.
Overview
The primary function of the role is to provide effective support to the RCS customer base, covering a range of software and hardware solutions.
This entails logging support requests, fault identification, and providing a satisfactory resolution to the fault or query.
About the Employer
Retail Computer Solutions Ltd was established in 1989, providing inhouse software solutions and services to retailers across the UK and beyond.
Our products span Point of Sale and Store systems to Head Office and warehousing solutions.
Responsibilities
- Provide day-to-day support for our external customers.
- Provide first and second line support services to customers.
- Respond to customer queries received via telephone and email.
- Log and track all tickets and ensure the records are kept up to date.
- Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met.
- Escalate issues to internal and external stakeholders in a timely manner with the correct information.
- Provide the highest levels of service and technical fault finding to internal and external customers at all times.
- Install and update software solutions.
- Participate in training as required.
- Outcome
There will be an opportunity to gain a full-time role after successfully completing the apprenticeship, depending on performance and availability.
Skills & Qualifications
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
Essential Qualifications
- GCSE - 3 of any subject - 4+ (A* - C)
- GCSE - Maths & English - 3+ (D or above)
- Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: 8.45am – 5pm, Monday to Friday
- Expected Duration: 1 Year 5 Months
- Training Provider: QA LIMITED
- #J-18808-Ljbffr
IT Support Apprentice in Leeds employer: RETAIL COMPUTER SOLUTIONS LTD
Retail Computer Solutions Ltd is an exceptional employer, offering a supportive and dynamic work environment for IT Support Apprentices. With a strong focus on employee growth, you will have the opportunity to develop your skills in a collaborative team while providing vital support to our diverse customer base. Located in the heart of the retail technology sector, we pride ourselves on fostering a culture of innovation and excellence, ensuring that every apprentice can thrive and potentially secure a full-time position upon completion of their training.
Contact Details:
RETAIL COMPUTER SOLUTIONS LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RETAIL COMPUTER SOLUTIONS LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RETAIL COMPUTER SOLUTIONS LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RETAIL COMPUTER SOLUTIONS LTD!
✨Direct Apply to RETAIL COMPUTER SOLUTIONS LTD
Let's not forget to apply directly through the RETAIL COMPUTER SOLUTIONS LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RETAIL COMPUTER SOLUTIONS LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RETAIL COMPUTER SOLUTIONS LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RETAIL COMPUTER SOLUTIONS LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
