At a Glance
- Tasks: Be the face of FlixBus at Victoria Coach Station, ensuring a smooth customer experience.
- Company: Join a dynamic and innovative travel company focused on accessibility and sustainability.
- Benefits: Enjoy travel perks, flexible work options, wellbeing support, and professional development opportunities.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Customer service experience, excellent communication skills, and a proactive attitude.
The predicted salary is between 21150 - 25850 £ per year.
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for motivated and driven Agent Shops and Stations for Victoria Coach Station (On-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
- Act as the face of FlixBus UK at one of the UK's busiest coach stations, Victoria Coach Station, delivering a welcoming and seamless customer experience from journey start to departure.
- Assist existing and prospective customers with ticketing queries, journey information, operational updates, cancellations, and delays.
- Drive revenue by selling tickets and promoting relevant FlixBus add-ons to passengers.
- Support drivers and customers by conducting ticket checks, passenger check-ins, and ensuring smooth boarding processes.
- Carry out vehicle audits and quality checks before departure to help maintain service standards and enhance the customer journey.
- Coordinate with station partners and TfL staff to manage live departures and ensure the efficient flow of passengers through the station.
- Respond to incidents, disruptions, delays, and cancellations, keeping customers informed and minimising network disruption while helping passengers continue their journeys smoothly.
About You
- Enjoy providing great customer service and have the ability to deal with difficult situations whilst remaining professional at all times.
- Have previous experience of working in a customer-facing role.
- Possess excellent communication skills.
- Are able to work on a flexible rota including shifts from Monday to Sunday between 06:00 and 00:00.
- Thrive in high pressure, fast moving and dynamic environments.
- See yourself as proactive, motivated, autonomous and have a desire to grow with a business.
- Are able to prioritize key tasks and make decisions quickly on sometimes limited information.
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Why Join Flix?
At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you're ready to grow and lead your journey, Flix is the place for you!
Agent Shop and Stations - Victoria Coach Station (On-site) in London employer: Resume Skip
At Lila Sciences, we pride ourselves on being an exceptional employer dedicated to fostering innovation and collaboration in the field of AI safety. Our vibrant work culture encourages continuous learning and professional growth, providing employees with unique opportunities to engage with leading scientists and engineers while contributing to groundbreaking solutions that address global challenges. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere that empowers our team to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Shop and Stations - Victoria Coach Station (On-site) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Resume Skip. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Resume Skip before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Agent Shop and Stations - Victoria Coach Station (On-site) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Resume Skip:Your cover letter is your chance to shine! Tell us why you want to work at Resume Skip specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Resume Skip!
How to prepare for a job interview at Resume Skip
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
