We are seeking an experienced and compassionate Support Worker with a background in mental health to join our team and support individuals with complex mental health needs, including PTSD, trauma-related difficulties, dissociation, behaviours that challenge and eating disorders.
This role involves delivering person-centred, recovery-focused and trauma-informed support that promotes recovery, stability, emotional wellbeing and independence.
You will work in accordance with individual care and support plans, risk assessments and agreed ways of working, while building consistent and trusting professional relationships.
The role requires an understanding of trauma-informed practice, emotional safety, professional boundaries and the importance of respecting individual preferences, dignity and privacy.
Where a specific service user's assessed needs and individual circumstances establish a genuine occupational requirement for a female support worker, this will be considered separately in accordance with the Equality Act 2010.
Key Responsibilities
- Provide person-centred, trauma-informed support in line with individual care and support plans.
- Support mealtimes, daily routines, personal care and independent living skills.
- Monitor and respond to mental health needs, distress, dissociation and identified risks, following individual risk and safety plans.
- Provide emotional support and reassurance and build consistent, trusting professional relationships.
- Support individuals to access appointments, community activities and meaningful opportunities.
- Recognise and report safeguarding concerns, incidents and changes in presentation.
- Work collaboratively with colleagues, families and relevant health and social care professionals.
- Maintain accurate care records, confidentiality and professional boundaries.
- Attend training, supervision and team meetings.
- Complete day, night and sleep-in duties in accordance with the agreed rota and individual support requirements.
Person Specification
- Experience supporting individuals with eating disorders and/or complex mental health needs.
- Understanding of PTSD, trauma and dissociation.
- Ability to remain calm and respond appropriately in high-risk or emotionally distressing situations.
- Strong skills in building rapport and maintaining trusting professional relationships.
- Ability to provide consistent and reliable support.
- Good communication and observation skills.
- Ability to recognise changes in an individual's mental health, behaviour or presentation and report concerns appropriately.
- Commitment to person-centred, recovery-focused and trauma-informed care.
- Ability to work independently and as part of a team.
- Willingness to undertake mandatory and role-specific training.
Desirable Requirements
- Previous experience working in mental health, social care, supported living or a similar environment.
- Knowledge of risk management and safeguarding practices.
- Experience supporting individuals who experience self-harm, behaviours that challenge or mental health crises.
- Experience working alongside health and social care professionals.
- Level 2 or Level 3 qualification in Health and Social Care or a related subject.
We recognise that the right values, transferable skills and willingness to learn are equally important.
What We Offer
- Competitive pay of £13.00 per hour.
- Full-time employment opportunities (37.5 hours per week).
- Part-time employment opportunities (minimum 20 hours per week).
- Comprehensive induction and mandatory training.
- Role-specific and mental health-focused training.
- Regular supervision and ongoing support.
- Opportunities for professional development.
- A supportive and person-centred working environment.
- A rewarding role where you can make a meaningful difference in someone's recovery journey.
Safeguarding and Compliance
Resume Healthcare Solutions Ltd is committed to safeguarding and promoting the welfare of the people we support.
All successful applicants will be subject to appropriate safer recruitment and pre-employment checks, including:
- Satisfactory employment references.
- Employment history and identity checks.
- Enhanced DBS check at the appropriate level for the role.
- Verification of relevant qualifications and training, where applicable.
- Right-to-work checks in accordance with current legislation.
Equality, Diversity and Inclusion
Resume Healthcare Solutions Ltd is an equal opportunities employer. We welcome applications from individuals of all backgrounds and are committed to fair and inclusive recruitment. All applications will be assessed objectively against the skills, experience, qualifications and requirements of the role.
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Contact Details:
Resume Healthcare Solutions Ltd Recruitment Team
