Sales and Operations Manager

Resulting IT is the UK’s best loved SAP Consultancy with a spine-tingling 93% Net Promoter Score. We’re 100% independent and we don’t sell SAP licences. Our only motivation is to get the best outcomes for our clients. We’re one of the UK’s fastest growing tech companies, expanding to the USA and have a client list to die for. We’re a completely sustainable, climate-positive organisation. We have fantastic benefits packages including healthcare, vision and dental cover.

Mission statement: Ensure that our sales process runs smoothly, resulting in predictable revenue flows and accurate board reporting. Streamline sales and operational processes, improve efficiency (using AI where possible). Drive clarity and understanding across sales and operational processes including ISO9001 compliance. Ensure that we have accurate and high-quality data in our CRM system. Working with Client Partners and the Growth Team to ensure their deals are accurate.

The role of a Sales and Operations Manager is that of an integrator - someone who connects people, processes, and technology to ensure the smooth delivery of business objectives. You will translate strategic goals into practical actions, bridging the gap between sales, delivery, consulting and internal operations to create a cohesive, high-performing business environment. You will be at the forefront of designing and refining operational processes that enhance efficiency, improve client satisfaction, and drive growth. Leveraging your understanding of both commercial and operational dynamics, you will streamline workflows, optimise the use of digital tools (including AI where appropriate), and ensure business agreements and documentation are accurate and timely. In this pivotal role, you will not only oversee day-to-day operations but also contribute to helping the organisation scale effectively while maintaining operational excellence and agility in a fast-changing environment.

Responsibilities:

• Oversee end-to-end sales and operational processes, ensuring seamless coordination between internal teams, clients, and external partners.
• Identify and implement process improvements, leveraging automation and AI tools to increase efficiency and reduce manual workload.
• Take responsibility for high quality and accurate CRM data in HubSpot and other associated systems.
• Monitor and generate reports on sales performance, operational KPIs, and resource metrics to support data-driven decision-making.
• Provide critical inputs to board reporting with timely and precise reports as part of our board back and investor governance.
• Perform weekly and monthly health checks across sales pipeline and customer/contact data.
• Collaborate cross-functionally with departments such as Finance, Delivery, Consulting and Growth to ensure smooth handoffs and consistent client experience.
• Manage and optimise CRM systems and digital tools (e.g., Microsoft 365, ROXY, HubSpot) to support sales tracking and operational visibility.
• Develop and document scalable workflows to support business growth and maintain quality standards.
• Drive a culture of continuous improvement, encouraging innovation and adaptability in a fast-changing environment.
• Support leadership with strategic initiatives and planning for future operational capacity.

A bit about you:

• Strong communication skills with the ability to build and maintain effective relationships across departments.
• High proficiency in Excel, including data manipulation, reporting, and analysis.
• Exceptional attention to detail with a focus on data accuracy.
• Strong analytical skills, capable of identifying patterns, trends, and anomalies within datasets.
• Experience with CRM tools and comfortable working with large volumes of customer or operational data.
• Commitment to data integrity, ensuring completeness, accuracy, and reliability of all inputs and outputs.
• Proactive mindset, able to identify missing inputs or inconsistencies and take corrective action promptly.

Resulting Ltd is an equal opportunity employer committed to an inclusive work environment that encourages diversity. We maintain a zero-tolerance policy for harassment and discrimination in all our operations, including our focused SAP projects. Resulting Ltd is a B CORP certified company; we put people and the planet on an equal footing with profit. The pay range for this role is: 30,000 - 32,000 GBP per year (Warrington Office).