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- Tasks: Be the first point of contact for emergencies and manage real-time responses.
- Company: Join a leading team in global emergency response operations.
- Benefits: Enjoy competitive pay, generous leave, and full training opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic team.
- Qualifications: Excellent communication skills and tech-savvy; no prior experience required.
- Other info: Flexible shift patterns with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Emergency Control Room Operator (CRO)
Location: Aberdeen
Shift Pattern: 12-hour day and night shifts, rotational (includes standby)
Type: Full-time, entry-level
Are you ready to be at the forefront of critical incident management and make a real impact? We’re looking for motivated individuals with excellent communication skills and who are adept with digital tools to join our team as Emergency Control Room Operators (CROs). This is your opportunity to kick-start a meaningful career in the exciting world of emergency response.
Why Join Us?
- Purpose with Impact: You’ll play a vital role in managing real-time emergency responses and ensuring safety for people across the globe.
- Cutting-Edge Tech: Work in a state-of-the-art Global Operations Command Centre (GOCC), using innovative platforms and solutions.
- Training and Growth: We provide full training, ongoing support, and opportunities to develop skills in emergency response, incident management, and client interaction.
- Team and Culture: Be part of a supportive, dynamic team where every day is different and every effort counts.
About the Role
As a CRO, you’ll be the first point of contact for emergencies, working 24/7 in our GOCC. Your responsibilities will include:
- Monitoring global operations, tracking personnel, and maintaining critical IT systems.
- Answering emergency calls, extracting key information, and initiating response procedures.
- Managing client support tickets, troubleshooting IT issues, and compiling daily reports.
- Providing first-line support for SOS alerts and working with international teams to resolve incidents.
This is a fast-paced role where you’ll need to think on your feet, stay calm under pressure, and handle responsibilities with precision and professionalism.
Who We’re Looking For
We want candidates who are:
- Excellent Communicators: Confident in both written and verbal communication, with a clear and professional phone manner.
- Tech-Savvy: Comfortable with a variety of digital platforms and software solutions.
- Quick Thinkers: Resilient under pressure, able to prioritise tasks, and solve problems independently.
- Team Players: Adaptable, willing to learn, and eager to contribute to a high-performing team.
Additional Skills and Traits:
- Strong attention to detail and a proactive approach to problem-solving.
- A flexible attitude and willingness to go the extra mile for clients.
- Previous experience in emergency response or the energy sector is desirable but not essential.
What We Offer
- A competitive salary and generous leave package.
- Training in emergency response, first aid, and IT systems.
- Opportunities for career progression and development.
- The chance to work on impactful projects with multinational clients.
Control Room Operator (Shift work) employer: Restrata
Contact Detail:
Restrata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator (Shift work)
✨Tip Number 1
Familiarize yourself with emergency response protocols and procedures. Understanding the basics of incident management will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling emergency calls, being clear and concise is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Get comfortable with digital tools and software commonly used in emergency management. Familiarity with these platforms can set you apart from other candidates and demonstrate your tech-savviness.
✨Tip Number 4
Showcase your ability to work under pressure. Think of examples from past experiences where you had to stay calm and make quick decisions. This will highlight your resilience and suitability for the fast-paced environment.
We think you need these skills to ace Control Room Operator (Shift work)
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasize your communication skills and tech-savviness in your application. Mention any experience you have with digital tools or emergency response, even if it's not directly related.
Tailor Your CV: Customize your CV to reflect the specific requirements of the Control Room Operator role. Use keywords from the job description, such as 'critical incident management' and 'client support', to demonstrate your fit for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background aligns with the company's mission. Highlight your ability to stay calm under pressure and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Restrata
✨Showcase Your Communication Skills
As an Emergency Control Room Operator, excellent communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate how you handle emergency situations or difficult conversations.
✨Familiarize Yourself with Digital Tools
Since the role requires comfort with various digital platforms, make sure to research and understand the types of software and tools commonly used in emergency response. Highlight any relevant experience you have with technology during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully solved problems under pressure. The interviewers will be looking for quick thinkers who can prioritize tasks effectively, so think of scenarios where you had to act swiftly and decisively.
✨Emphasize Teamwork and Adaptability
This role is all about being part of a dynamic team. Share experiences that showcase your ability to work collaboratively and adapt to changing situations. Show that you're eager to contribute to a high-performing team environment.
