Control Room Operator
Department: Response
Employment Type: Permanent - Full Time
Location: Aberdeen
Reporting To: CCO
Compensation: £30,000 / year
Description
Role Overview
Restrata is seeking a Control Room Operator to join our Emergency Response team at our 24/7 operations centre. You will be the first point of contact for clients around the world when an emergency happens: starting response procedures, coordinating support and keeping clients, stakeholders and emergency services informed. You will work across a range of systems, including Restrata’s own ResilienceOS platform, and keep accurate records throughout every incident.
No previous emergency response experience is needed, as full training is provided. What matters is a calm head under pressure, clear communication and a strong sense of responsibility.
About Restrata
Restrata was founded as the technology arm of one of the world’s largest security services companies. That operational heritage, built in high-threat environments across the Middle East and Africa, sits at the heart of our integrated risk and resilience platform. Today we are a global technology company, with a 24/7 operations centre in Aberdeen supporting our teams in the UK, US and UAE.
We’re a team that speaks up, challenges the status quo and takes considered risks. We help each other quickly, learn openly when things don’t go right first time, and work hard to give our clients an outstanding experience. We act with integrity, value every voice, and believe in autonomy, shared growth and doing right by each other.
Equal Opportunity Employer
Restrata is an equal opportunity employer. We welcome applications from all suitably qualified candidates and make employment decisions on merit, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. If you need any adjustments during the recruitment process, please let us know.
Compliance and Certification
Restrata is committed to maintaining the highest standards of quality, safety, and environmental responsibility, and holds certification to ISO 9001 (Quality Management), ISO 45001 (Occupational Health & Safety Management), and ISO 14001 (Environmental Management). All employees are required to comply with the policies, procedures, and controls of Restrata’s Integrated Management System (IMS), and to actively support the ongoing maintenance and continual improvement of these certifications in the course of their role.
Key Responsibilities
Key Tasks and Responsibilities
- Act as the first point of contact for clients when emergency response procedures are initiated.
- Use a range of computer systems, including ResilienceOS, to manage and coordinate emergency responses.
- Communicate clearly with clients, stakeholders and emergency services by phone, email and other channels.
- Record and document emergency events accurately and promptly.
- Produce clear, concise written reports and updates during and after each response.
- Stay calm and professional when handling high-pressure situations.
- Work with team members and other departments to ensure a coordinated response.
- Keep your knowledge of emergency response protocols and procedures up to date.
Skills, Knowledge and Expertise
Essential Skills & Experience
- Confident IT user, able to work across multiple computer systems and software.
- Excellent verbal and written communication skills.
- Strong writing skills for accurate documentation and reporting.
- Able to remain calm and composed in high-pressure situations.
- Strong problem‑solving skills and attention to detail.
- Works well as part of a team and is comfortable working alone.
- Able to manage a varied workload effectively.
- Willing to work a shift pattern, including nights and weekends
Desired Qualifications
- Experience in customer service, a contact centre or a similar role.
- Knowledge of emergency response or crisis management procedures.
Benefits
What We Offer
- Comprehensive training and support to develop your emergency response skills.
- The chance to work with an experienced team in a fast‑paced environment.
- Competitive salary and benefits package.
- Private medial
- A shift pattern that supports a good work–life balance.
- Career development opportunities within Restrata and the wider field of emergency response.
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Control Room Operator employer: Restrata
At Restrata, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Aberdeen where our employees can thrive. Our commitment to employee growth is evident through comprehensive training programs and opportunities for mentorship, ensuring that every team member is equipped to excel in their role. With a supportive culture that values initiative and teamwork, we foster a workplace where your contributions are recognised and rewarded, making it a truly fulfilling place to build your career.
