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- Tasks: Supervise and support a team in delivering high-quality Control Room services 24/7.
- Company: Join Restrata, a leader in emergency response and control room operations.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Make a real impact in emergency management while developing your leadership skills.
- Qualifications: Experience in supervisory roles and emergency response is essential.
- Other info: Enjoy a supportive atmosphere with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
You will provide supervisory, administrative and training support to ensure consistent delivery of high-quality Control Room services.
Key Responsibilities
As the Restrata Control Room Supervisor, you will play a pivotal role in ensuring the efficient and high-quality delivery of Restrata’s 24/7 Emergency Control Room services. You will act as the first-line supervisor for Control Room Operators (CROs), supporting the day-to-day running of the Control Room and ensuring that operational standards, procedures, and training requirements are consistently maintained across all shifts.
Reporting to the Response Team Lead, you will supervise a team of CROs, providing guidance, mentoring, and quality assurance to maintain consistent, high-quality service delivery. You will also act as the first point of contact for staff queries and concerns, assisting with operational duties where required to ensure uninterrupted service.
Routinely you will be expected to ensure Control Room operations reflect current industry good practice and regulations; maintain and develop Standard Operating Procedures. You will provide support in the Control Room and be responsible for ensuring all Control Room staff remain current and competent to fulfil the role.
You will be expected to have previous emergency response experience and will be given additional training in Restrata response procedures and Control Room information and communications systems. You will be expected to be capable of acting on your own initiative and comfortable using information and communications technology in a rapidly changing, high pressure but supportive environment.
In support of Restrata’s training you will be required to undertake a variety of roles, bringing you into contact with a wide variety of clients and contributing to the development and delivery of training. The variety of the work and challenges it brings means the successful candidate will require to bring with them a sense of humour, a can-do attitude and a willingness to pitch in and provide support on a whole range of activities.
Responsibilities
- Manage the CRO’s rota
- Supervise the CRO’s daily routine
- Provide operational support where required to ensure the continuous operation of the 24/7 Control Room
- Maintain the availability, training and skills maintenance of the CROs in the Control Room and in the role of IMT Log Keepers
- Monitor and maintain the Control Room Operational Instructions, Procedures and supporting resources
- Monitor and maintain the Restrata Incident Management Centre equipment highlighting any issues to the Response Team Lead
- Design, develop and deliver various aspects of Control Room training as required
- Proactively monitor critical infrastructure and hardware, reacting appropriately to any alerts received
- Supervise ResilienceOS Level 1 support delivery through the control room
- Conduct quality assurance on all Control Room activities including call monitoring
- Monitor and test communications and IT equipment
- Maintain a library of training and operational reference material using Document Control Process
- Perform on-call duties on the IMT rota
- Support the Response Team Lead in other reasonable duties as required by developing business needs
Personal Qualities/Experience
- Proven experience in a supervisory or first-line management role, preferably in a 24/7 operational environment
- Experience in training, mentoring, or developing staff, with the ability to maintain competency and standards
- Excellent organisational skills, with the ability to manage competing priorities and maintain attention to detail
- Strong communication skills, both written and verbal, with the ability to deliver clear guidance, reports, and provide professional client-facing communication
- Ability to work under pressure and make sound decisions in a high-stakes, rapidly changing environment
- Demonstrated initiative and problem-solving skills, able to work independently and as part of a team
- Flexible and adaptable, willing to contribute to wider departmental objectives beyond the immediate role
- Previous experience in emergency response, incident management, or control room operations is highly desirable
- Knowledge of industry standards, procedures, and regulatory requirements, preferably within Energy or related sectors
Beneficial
- Experience in first-line operational support
- Familiarity with control room software systems
- Understanding of crisis management processes and emergency response protocols
Control Room Supervisor employer: Restrata Limited
Contact Detail:
Restrata Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Supervisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they operate. This way, you can tailor your answers to show you're the perfect fit for the Control Room Supervisor position at Restrata.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your supervisory experience and ability to handle high-pressure situations, just like you'd face in the Control Room.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Restrata team and ready to contribute to our mission of delivering top-notch Control Room services.
We think you need these skills to ace Control Room Supervisor
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the job description. Highlight your supervisory experience and how it aligns with the Control Room Supervisor role. We want to see how you can bring your unique skills to our team!
Showcase Relevant Experience: When filling out your application, don’t just list your previous jobs. Instead, focus on specific experiences that relate to emergency response and control room operations. We love seeing real examples of how you've handled high-pressure situations!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Restrata Limited
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Control Room Supervisor. Brush up on emergency response protocols and industry standards, as these will likely come up in conversation. Being able to discuss your previous experience in a supervisory role will show that you’re ready for the challenge.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or mentored staff in the past. Highlight your ability to maintain operational standards and provide quality assurance. This will demonstrate your capability to lead the Control Room Operators effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of specific situations where you had to make quick decisions or handle emergencies. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Bring Your Can-Do Attitude
The job description mentions a sense of humour and a willingness to pitch in. Be prepared to discuss how you approach challenges with a positive mindset. Showing that you can adapt and contribute to the team’s success will resonate well with the interviewers.
