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- Tasks: Monitor global operations and manage emergency responses in a fast-paced environment.
- Company: Join a leading team in critical incident management with a focus on safety.
- Benefits: Full training, ongoing support, and opportunities for skill development.
- Why this job: Make a real impact while working with cutting-edge technology in emergency response.
- Qualifications: Excellent communication skills and comfort with digital tools are essential.
- Other info: Be part of a dynamic team where every day brings new challenges.
The predicted salary is between 36000 - 60000 £ per year.
Shift Pattern: 12-hour day and night shifts, rotational (includes standby).
Type: Full-time, entry-level.
Are you ready to be at the forefront of critical incident management and make a real impact? We’re looking for motivated individuals with excellent communication skills and who are adept with digital tools to join our team as Emergency Control Room Operators (CROs). This is your opportunity to kick-start a meaningful career in the exciting world of emergency response.
Why Join Us?
- Purpose with Impact: You’ll play a vital role in managing real-time emergency responses and ensuring safety for people across the globe.
- Cutting-Edge Tech: Work in a state-of-the-art Global Operations Command Centre (GOCC), using innovative platforms and solutions.
- Training and Growth: We provide full training, ongoing support, and opportunities to develop skills in emergency response, incident management, and client interaction.
- Team and Culture: Be part of a supportive, dynamic team where every day is different and every effort counts.
About the Role
As a CRO, you’ll be the first point of contact for emergencies, working 24/7 in our GOCC. Your responsibilities will include:
- Monitoring global operations, tracking personnel, and maintaining critical IT systems.
- Answering emergency calls, extracting key information, and initiating response procedures.
- Managing client support tickets, troubleshooting IT issues, and compiling daily reports.
- Providing first-line support for SOS alerts and working with international teams to resolve incidents.
This is a fast-paced role where you’ll need to think on your feet, stay calm under pressure, and handle responsibilities with precision and professionalism.
Who We’re Looking For
We want candidates who are:
- Excellent Communicators: Confident in both written and verbal communication, with a clear and professional phone manner.
- Tech-Savvy: Comfortable with a variety of digital platforms and software solutions.
- Quick Thinkers: Resilient under pressure, able to prioritise tasks, and solve problems independently.
- Team Players: Adaptable, willing to learn, and eager to contribute to a high-performing team.
Additional Skills and Traits:
- Strong attention to detail and a proactive approach to problem-solving.
- A flexible attitude and willingness to go the extra mile for clients.
- Previous experience in emergency response or the energy sector is desirable but not essential.
Control Room Operator (Shift Work) employer: Restrata Limited
Contact Detail:
Restrata Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator (Shift Work)
✨Tip Number 1
Get to know the company! Research their values and mission, especially around emergency response. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling emergency calls, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with common digital tools used in emergency management. If you can demonstrate your ability to quickly adapt to new software during interviews, it’ll give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team as a Control Room Operator.
We think you need these skills to ace Control Room Operator (Shift Work)
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight how your skills match the role of a Control Room Operator. Use specific examples to show us why you’re the perfect fit for managing emergencies and supporting our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Keep it clear, concise, and professional. We want to see your ability to convey information effectively right from the start!
Be Tech-Savvy in Your Application: Mention any digital tools or platforms you’re familiar with in your application. We’re looking for candidates who are comfortable with technology, so don’t hesitate to showcase your tech skills and experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Restrata Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with emergency response protocols and the technology used in a Global Operations Command Centre. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a CRO, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've effectively communicated in past situations, especially under pressure. This will demonstrate your ability to handle emergency calls professionally.
✨Demonstrate Your Tech Savviness
Since the role involves using various digital tools, be ready to discuss your experience with technology. Bring up any relevant software or platforms you've used before, and if possible, mention how you've quickly adapted to new tech in the past. This shows you're not just tech-savvy but also a quick learner.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responding to hypothetical emergency situations, focusing on how you'd prioritise tasks and manage stress. This will help you showcase your quick-thinking abilities and resilience under pressure.
