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- Tasks: Supervise and support a team in delivering high-quality Control Room services 24/7.
- Company: Join Restrata, a leader in emergency response and control room operations.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Make a real impact in emergency management while developing your leadership skills.
- Qualifications: Experience in supervisory roles and emergency response is essential.
- Other info: Enjoy a supportive atmosphere with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
You will provide supervisory, administrative and training support to ensure consistent delivery of high-quality Control Room services.
Key Responsibilities
- Play a pivotal role in ensuring the efficient and high-quality delivery of Restrata's 24/7 Emergency Control Room services.
- Act as the first-line supervisor for Control Room Operators (CROs), supporting the day-to-day running of the Control Room and ensuring that operational standards, procedures, and training requirements are consistently maintained across all shifts.
- Supervise a team of CROs, providing guidance, mentoring, and quality assurance to maintain consistent, high-quality service delivery.
- Act as the first point of contact for staff queries and concerns, assisting with operational duties where required to ensure uninterrupted service.
- Ensure Control Room operations reflect current industry good practice and regulations; maintain and develop Standard Operating Procedures.
- Provide support in the Control Room and be responsible for ensuring all Control Room staff remain current and competent to fulfil the role.
- Have previous emergency response experience and receive additional training in Restrata response procedures and Control Room information and communications systems.
- Be capable of acting on your own initiative and comfortable using information and communications technology in a rapidly changing, high-pressure but supportive environment.
- Undertake a variety of roles in support of Restrata's training, bringing you into contact with a wide variety of clients and contributing to the development and delivery of training.
- Bring a sense of humour, a can-do attitude and a willingness to pitch in and provide support on a whole range of activities.
Responsibilities
- Manage the CRO's rota.
- Supervise the CRO's daily routine.
- Provide operational support where required to ensure the continuous operation of the 24/7 Control Room.
- Maintain the availability, training and skills maintenance of the CROs in the Control Room and in the role of IMT Log Keepers.
- Monitor and maintain the Control Room Operational Instructions, Procedures and supporting resources.
- Monitor and maintain the Restrata Incident Management Centre equipment highlighting any issues to the Response Team Lead.
- Design, develop and deliver various aspects of Control Room training as required.
- Proactively monitor critical infrastructure and hardware, reacting appropriately to any alerts received.
- Supervise ResilienceOS Level 1 support delivery through the control room.
- Conduct quality assurance on all Control Room activities including call monitoring.
- Monitor and test communications and IT equipment.
- Maintain a library of training and operational reference material using Document Control Process.
- Perform on-call duties on the IMT rota.
- Support the Response Team Lead in other reasonable duties as required by developing business needs.
Personal Qualities/Experience
- Proven experience in a supervisory or first-line management role, preferably in a 24/7 operational environment.
- Experience in training, mentoring, or developing staff, with the ability to maintain competency and standards.
- Excellent organisational skills, with the ability to manage competing priorities and maintain attention to detail.
- Strong communication skills, both written and verbal, with the ability to deliver clear guidance, reports, and provide professional client-facing communication.
- Ability to work under pressure and make sound decisions in a high-stakes, rapidly changing environment.
- Demonstrated initiative and problem-solving skills, able to work independently and as part of a team.
- Flexible and adaptable, willing to contribute to wider departmental objectives beyond the immediate role.
- Previous experience in emergency response, incident management, or control room operations is highly desirable.
- Knowledge of industry standards, procedures, and regulatory requirements, preferably within Energy or related sectors.
- Beneficial experience in first-line operational support.
- Familiarity with control room software systems.
- Understanding of crisis management processes and emergency response protocols.
Control Room Supervisor in Aberdeen employer: Restrata Limited
Contact Detail:
Restrata Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Supervisor in Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Restrata's values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Control Room Supervisor, especially your supervisory and emergency response skills.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and problem-solving abilities. Remember, they want someone who can lead a team under pressure, so share examples of how you've done this in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Control Room Supervisor in Aberdeen
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the job description. Highlight your supervisory experience and how it aligns with the role of Control Room Supervisor. We want to see how you can bring your unique skills to our team!
Showcase Relevant Experience: When detailing your experience, focus on your previous roles in emergency response or control room operations. We love seeing specific examples of how you've managed teams or handled high-pressure situations, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Restrata Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of emergency response protocols and control room operations. Familiarise yourself with the specific procedures and standards that Restrata follows, as this will show your commitment and understanding of the role.
✨Showcase Your Leadership Skills
As a Control Room Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or mentored others. Highlight your ability to maintain high standards and how you've handled challenges in a supervisory capacity.
✨Be Ready for Scenario Questions
Expect questions that put you in high-pressure situations. Think about how you would react to various emergencies or operational issues. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Bring Your Sense of Humour
The job description mentions a sense of humour and a can-do attitude. Be prepared to share light-hearted anecdotes that demonstrate your personality and how you handle stress. This will help you connect with the interviewers and show that you can maintain a positive atmosphere even in challenging situations.
