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- Tasks: Monitor global operations and manage emergency responses in a fast-paced environment.
- Company: Join a leading team in critical incident management with a focus on safety.
- Benefits: Full training, ongoing support, and opportunities for skill development.
- Why this job: Make a real impact while working with cutting-edge technology in emergency response.
- Qualifications: Excellent communication skills and comfort with digital tools are essential.
- Other info: Dynamic team culture with varied daily challenges and career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Shift Pattern: 12-hour day and night shifts, rotational (includes standby).
Type: Full-time, entry-level.
Are you ready to be at the forefront of critical incident management and make a real impact? We are looking for motivated individuals with excellent communication skills and who are adept with digital tools to join our team as Emergency Control Room Operators (CROs). This is your opportunity to kick-start a meaningful career in the exciting world of emergency response.
Why Join Us?
- Purpose with Impact: You will play a vital role in managing real-time emergency responses and ensuring safety for people across the globe.
- Cutting-Edge Tech: Work in a state-of-the-art Global Operations Command Centre (GOCC), using innovative platforms and solutions.
- Training and Growth: We provide full training, ongoing support, and opportunities to develop skills in emergency response, incident management, and client interaction.
- Team and Culture: Be part of a supportive, dynamic team where every day is different and every effort counts.
About the Role
As a CRO, you will be the first point of contact for emergencies, working 24/7 in our GOCC. Your responsibilities will include:
- Monitoring global operations, tracking personnel, and maintaining critical IT systems.
- Answering emergency calls, extracting key information, and initiating response procedures.
- Managing client support tickets, troubleshooting IT issues, and compiling daily reports.
- Providing first-line support for SOS alerts and working with international teams to resolve incidents.
This is a fast-paced role where you will need to think on your feet, stay calm under pressure, and handle responsibilities with precision and professionalism.
Who We’re Looking For
We want candidates who are:
- Excellent Communicators: Confident in both written and verbal communication, with a clear and professional phone manner.
- Tech-Savvy: Comfortable with a variety of digital platforms and software solutions.
- Quick Thinkers: Resilient under pressure, able to prioritise tasks, and solve problems independently.
- Team Players: Adaptable, willing to learn, and eager to contribute to a high-performing team.
Additional Skills and Traits:
- Strong attention to detail and a proactive approach to problem-solving.
- A flexible attitude and willingness to go the extra mile for clients.
- Previous experience in emergency response or the energy sector is desirable but not essential.
Control Room Operator (Shift Work) in Aberdeen employer: Restrata Limited
Contact Detail:
Restrata Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator (Shift Work) in Aberdeen
✨Tip Number 1
Get to know the company! Research their values and mission. When you show up for an interview, drop in some knowledge about what they do and how you can contribute. It’ll make you stand out as someone who’s genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and professional interaction, try role-playing with a friend or family member. This will help you feel more confident when answering those tricky questions during the interview.
✨Tip Number 3
Be ready to showcase your tech-savviness! Brush up on the digital tools mentioned in the job description. If you can demonstrate your comfort with these platforms during the interview, it’ll show you’re the right fit for the fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Control Room Operator (Shift Work) in Aberdeen
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight how your skills match the role of a Control Room Operator. Use specific examples to show us why you’re the perfect fit for managing emergencies and supporting our team.
Show Off Your Communication Skills: Since we’re looking for excellent communicators, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We want to see your best self!
Demonstrate Your Tech Savviness: We love tech-savvy candidates! Mention any digital tools or platforms you’re comfortable with in your application. This will show us that you’re ready to dive into the cutting-edge tech we use at our Global Operations Command Centre.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Restrata Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operator. Familiarise yourself with emergency response protocols and the technology used in a Global Operations Command Centre. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a CRO, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've effectively communicated in past situations, especially under pressure. This will demonstrate your ability to handle emergency calls and client interactions.
✨Demonstrate Your Tech Savviness
Since the role requires comfort with digital tools, be ready to discuss any relevant software or platforms you've used before. If you have experience with incident management systems or IT troubleshooting, highlight that. Showing that you're tech-savvy will give you an edge over other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your quick thinking and problem-solving skills. Think of examples from your past where you had to stay calm under pressure or prioritise tasks effectively. Practising these scenarios will help you articulate your thought process during the interview.
