At a Glance
- Tasks: Support the sales team with administration and customer service to drive business opportunities.
- Company: Join Restore Technology, the UK's largest IT lifecycle services provider.
- Benefits: Enjoy life assurance, generous leave, pension scheme, and employee assistance programmes.
- Other info: Dynamic work environment with opportunities for personal development and career growth.
- Why this job: Be part of a supportive team where your contributions make a real difference.
- Qualifications: Experience in sales support or customer service, with strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Working Hours: 37.5 hours per week - Monday to Friday 9am - 5:30pm
Restore Technology is the UK’s largest provider of IT lifecycle services, supporting businesses with secure, compliant and sustainable technology solutions. As part of Restore plc, we help organisations manage their IT assets responsibly, protect data and deliver efficient services across deployment, management, reuse, recycling and decommissioning.
We are looking for a Sales Support colleague to join our Partner Sales team in Runcorn. This role will provide essential administration and customer support to the sales function, helping to develop business opportunities, maintain accurate records and ensure customers receive a professional and responsive service. You will play an important part in supporting sales colleagues, managing smaller opportunities and helping projects progress smoothly across the business.
Duties & responsibilities:
- Provide day-to-day administration and sales support to the Partner Sales team
- Act as an alternative point of contact for customers, handling telephone and email enquiries professionally
- Liaise with customers and internal teams, including Service, Project Delivery and Operations, to support customer requirements
- Create and send accurate quotations, proposals and simple scope of works documents
- Process orders in a timely manner and ensure customer job files contain the correct documentation
- Update internal systems and CRM records accurately, maintaining clear records and audit trails
- Support sales colleagues with weekly forecasting, order reconciliation and reporting activity
- Take ownership of smaller opportunities and projects, ensuring they are progressed effectively and customers are kept informed
About you:
- Previous experience in a sales support, customer service or administration role
- Confident communicator with a professional telephone manner and strong relationship-building skills
- Highly organised with excellent attention to detail and accurate record keeping
- Able to prioritise, meet deadlines and manage multiple tasks in a busy environment
- Good working knowledge of Microsoft Office and CRM systems, with the ability to learn new systems quickly
What We Offer You:
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Long service recognition
- Family leave
- Employee assistance programme
At Restore Technology, we value innovation, teamwork, and personal development. You will join a supportive team where your contributions will have a tangible impact.
Restore Commitment to Disability Confidence:
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Sales Support in Runcorn employer: Restore Technology
Restore Technology in Runcorn is an excellent employer, offering a supportive work culture that values teamwork and professional growth. Employees benefit from a range of perks including life assurance, generous annual leave, and a contributory pension scheme, all while contributing to meaningful projects within a dynamic environment. This role not only provides the opportunity to enhance your skills in sales support and administration but also allows you to be part of a company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Restore Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Restore Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Restore Technology:Your cover letter is your chance to shine! Tell us why you want to work at Restore Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Restore Technology!
How to prepare for a job interview at Restore Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
