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- Tasks: Be the go-to tech guru, solving IT queries and keeping systems running smoothly.
- Company: Join Restore Technology, a supportive team focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, health perks, and opportunities for professional growth.
- Why this job: Make a real difference by helping colleagues with their tech challenges every day.
- Qualifications: Basic IT knowledge, strong problem-solving skills, and a passion for customer service.
- Other info: Dynamic work environment with potential for career advancement and skill development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Runcorn, WA7 1PZ
Contract Type: Permanent - Full Time
Hours: Mon - Fri 37.5 hours week - 09:00 - 17:00
As a First Line Support Technician, you will be the initial point of contact for IT queries, service requests and incidents across Restore Technology. You will provide high‑quality technical support to colleagues based at our Runcorn site, our other operational depots, and remote or hybrid colleagues. You’ll play a key role in keeping our IT services running smoothly by diagnosing and resolving issues, escalating more complex problems when required, and supporting day‑to‑day IT operations. There may be occasional travel to other Restore Technology sites.
Responsibilities:
- Provide first line helpdesk support via phone, email and ticketing systems
- Diagnose and troubleshoot hardware, software and basic network issues
- Configure and deploy workstations, printers and other IT equipment
- Support user account management, including account creation, password resets and access permissions
- Install, update and support common business applications, including Microsoft Office and email clients
- Carry out basic troubleshooting of Wi‑Fi and LAN connectivity issues
- Maintain accurate records of support requests, resolutions and IT assets
- Escalate unresolved issues to second line support or external providers as appropriate
- Identify recurring issues and contribute to proactive solutions and improvements
- Support IT projects and continuous improvement initiatives across the business
Qualifications:
- Familiarity with Windows operating systems, basic networking concepts and standard business applications
- Strong customer service and problem‑solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritise workload effectively
- Previous experience in an IT support or service desk role
- Relevant IT certifications such as CompTIA A+, ITIL Foundation or Microsoft Fundamentals
- Experience using ticketing systems and remote support tools
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
First Line Support Technician in Runcorn employer: Restore Technology
Contact Detail:
Restore Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician in Runcorn
✨Tip Number 1
Network like a pro! Reach out to current employees at Restore Technology on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you've gone above and beyond to help someone with tech issues. It’s all about demonstrating that you can keep our colleagues happy and productive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Restore Technology team.
We think you need these skills to ace First Line Support Technician in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Line Support Technician role. Highlight your experience with Windows operating systems, customer service skills, and any relevant IT certifications. We want to see how your background fits with what we’re looking for!
Show Off Your Communication Skills: Since you'll be the first point of contact for IT queries, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Specific About Your Experience: When detailing your previous roles, be specific about the tasks you handled, especially those related to troubleshooting and support. We love seeing concrete examples of how you've resolved issues or improved processes in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Restore Technology
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems, basic networking concepts, and common business applications like Microsoft Office. Being able to confidently discuss these topics will show that you're ready to tackle the technical challenges of the role.
✨Practice Your Customer Service Skills
As a First Line Support Technician, you'll be the first point of contact for IT queries. Practise how you would handle different customer scenarios, focusing on clear communication and problem-solving. This will help you demonstrate your strong customer service skills during the interview.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using ticketing systems to manage support requests, it’s a good idea to familiarise yourself with how they work. If you have experience with any specific systems, be prepared to discuss that in detail, as it shows you can hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing IT projects, or the company culture at Restore Technology. This not only shows your interest but also helps you gauge if this is the right fit for you.
