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- Tasks: Provide first line IT support and troubleshoot tech issues for colleagues.
- Company: Join Restore Technology, a leader in IT services with a supportive culture.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Flexible working hours and potential travel to different sites.
- Why this job: Kickstart your IT career while making a real difference in a dynamic environment.
- Qualifications: Basic IT knowledge, strong customer service skills, and a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Location: Runcorn, WA7 1PZ
Contract Type: Permanent - Full Time
Hours: Mon - Fri 37.5 hours week - 09:00 - 17:00
As a First Line Support Technician, you will be the initial point of contact for IT queries, service requests and incidents across Restore Technology. You will provide high‑quality technical support to colleagues based at our Runcorn site, our other operational depots, and remote or hybrid colleagues. You’ll play a key role in keeping our IT services running smoothly by diagnosing and resolving issues, escalating more complex problems when required, and supporting day‑to‑day IT operations. There may be occasional travel to other Restore Technology sites.
Responsibilities
- Provide first line helpdesk support via phone, email and ticketing systems
- Diagnose and troubleshoot hardware, software and basic network issues
- Configure and deploy workstations, printers and other IT equipment
- Support user account management, including account creation, password resets and access permissions
- Install, update and support common business applications, including Microsoft Office and email clients
- Carry out basic troubleshooting of Wi‑Fi and LAN connectivity issues
- Maintain accurate records of support requests, resolutions and IT assets
- Escalate unresolved issues to second line support or external providers as appropriate
- Identify recurring issues and contribute to proactive solutions and improvements
- Support IT projects and continuous improvement initiatives across the business
Qualifications
- Familiarity with Windows operating systems, basic networking concepts and standard business applications
- Strong customer service and problem‑solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritise workload effectively
- Previous experience in an IT support or service desk role
- Relevant IT certifications such as CompTIA A+, ITIL Foundation or Microsoft Fundamentals
- Experience using ticketing systems and remote support tools
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
First Line Support Technician employer: Restore Technology
Contact Detail:
Restore Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Technician
✨Tip Number 1
Get to know the company! Research Restore Technology and understand their values, culture, and the specific role of a First Line Support Technician. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing and resolving IT issues, brush up on common problems and solutions. You can even set up mock scenarios with friends or family to simulate real-life support situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Restore Technology on LinkedIn. They can provide insights about the company and might even refer you internally, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about joining the team at Restore Technology. Don’t forget to highlight your customer service skills!
We think you need these skills to ace First Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Line Support Technician role. Highlight your experience with IT support, customer service skills, and any relevant certifications. We want to see how your background fits with what we do!
Show Off Your Communication Skills: Since you'll be the first point of contact for IT queries, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language in your application and give examples of how you've effectively communicated in past roles.
Be Specific About Your Experience: When detailing your previous roles, be specific about the tasks you handled that relate to diagnosing and troubleshooting IT issues. We love seeing concrete examples of how you've resolved problems or improved processes in your past jobs.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Restore Technology
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems, basic networking concepts, and common business applications like Microsoft Office. Being able to confidently discuss these topics will show that you're ready to tackle the technical challenges of the role.
✨Practice Your Customer Service Skills
As a First Line Support Technician, you'll be the first point of contact for IT queries. Practise how you would handle different customer scenarios, focusing on clear communication and problem-solving. This will help you demonstrate your strong customer service skills during the interview.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using ticketing systems to manage support requests, it’s a good idea to familiarise yourself with how they work. If you have experience with any specific systems, be prepared to discuss that and how it helped you in previous roles.
✨Show Your Problem-Solving Approach
Be ready to share examples of how you've diagnosed and resolved IT issues in the past. Think about specific situations where you identified recurring problems and contributed to solutions. This will highlight your proactive approach and ability to improve IT operations.