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For Companies At a Glance
- Tasks: Manage key accounts, ensuring customer retention and growth through strategic planning.
- Company: Join a leading digital solutions provider committed to innovation and customer success.
- Benefits: Competitive salary, commission structure, and opportunities for professional development.
- Other info: Be part of a supportive team that values diversity and offers career advancement.
- Why this job: Make a real impact by building strong relationships with major clients in regulated sectors.
- Qualifications: Proven experience in account management within SaaS or technical solutions environments.
The predicted salary is between 45000 - 50000 ÂŁ per year.
About The Role
Location: West Midlands
Contract Type: Permanent
Hours: Monday - Friday - 8 hours - 60 min unpaid break
Salary: ÂŁ45,000 - ÂŁ50,000 depending on experience
Competitive commission structure
Must have a valid UK license
The role is primarily focused on customer retention and growth across a portfolio of large, regulated‑sector customers. You will be an experienced strategic account manager confident operating at senior and executive levels, able to protect existing revenue, strengthen relationships, and expand the use of Restore Information Management’s solutions. Your prior experience should include SaaS, digital workflow and digitisation platforms. You will own complex accounts where service delivery, contract management, stakeholder alignment and commercial discipline are critical. This role requires experience, judgement and the ability to lead internally on behalf of the customer.
Key Priorities for the Role
- Customer Retention & Relationship Strength: Own retention for a portfolio of strategic accounts, ensuring customers remain loyal and confident in Restore Information Management as a long‑term partner. Build trusted, senior‑level relationships and maintain strong engagement throughout the contract lifecycle. Anticipate risk early, manage dissatisfaction pro‑actively, and lead resolution when issues arise.
- Strategic Account Planning: Develop and execute robust account plans with clear objectives for retention, growth and service improvement. Maintain a deep understanding of each customer’s organisation, sector pressures, regulatory environment and future direction. Review account plans regularly, with clear actions supported by disciplined monthly tracking.
- Commercial & Contract Ownership: Own contractual understanding for each account, ensuring services, pricing and change control align with agreements. Lead renewal strategy, commercial discussions and negotiations, protecting margin while delivering customer value. Ensure accurate forecasting, pipeline management and governance.
- Sustainable Growth: Identify, shape and convert opportunities for digital solutions, digitisation and adjacent services within existing accounts. Work closely with Solutions and Pre‑Sales teams to develop compelling, value‑led customer proposals. Focus on profitable, sustainable growth rather than one‑off sales activity.
- Service Oversight & Internal Leadership: Act as the primary escalation point for service delivery concerns within accounts. Coordinate internal teams across operations, customer services, finance and technology to ensure contractual commitments are met. Represent the customer internally and hold teams aligned to agreed outcomes.
Experience & Background (Essential)
- A proven track record as a Key Account / Strategic Account Manager within a digital, SaaS, IT or technical solutions environment.
- Experience managing multiple complex, high‑value customer relationships.
- Strong background in customer retention, renewal and commercial negotiation.
- Experience working with regulated sectors such as financial services, professional services, legal, insurance, private healthcare.
- Ability to operate confidently with senior and executive stakeholders.
- Experience supporting tenders, contract renewals and proposals.
- Evidence of delivering sustainable revenue growth.
Skills & Capabilities
- Strong commercial and negotiation skills.
- Clear, confident communicator with strong presentation ability.
- Structured, organised and highly disciplined in account management.
- Proactive, resilient and solutions‑focused.
- Comfortable working cross‑functionally and influencing without authority.
Technical Skills
- Comfortable positioning digital, SaaS and workflow solutions.
- Strong CRM discipline and data accuracy.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
About Us Restore Commitment to Disability Confidence: As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Key Account Manager in Wolverhampton employer: Restore PLC
Contact Detail:
Restore PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, values, and recent news. This way, we can tailor our answers to show how we can contribute to their goals, especially in customer retention and growth.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Focus on articulating our experience in managing complex accounts and how we’ve successfully navigated commercial negotiations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us grow and retain our key accounts.
We think you need these skills to ace Key Account Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in customer retention and strategic account management, especially in regulated sectors. We want to see how your background aligns with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive growth and maintain strong customer relationships. Use numbers and examples to make your case compelling. We love seeing results!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Restore!
How to prepare for a job interview at Restore PLC
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and how Restore Information Management's solutions can benefit them. This knowledge will help you demonstrate your strategic thinking and show that you're ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with senior stakeholders in previous roles. Highlight your ability to anticipate risks and manage dissatisfaction proactively. This will illustrate your capability to protect existing revenue and strengthen customer loyalty.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your experience with contract management and negotiations. Bring specific examples of how you've navigated complex discussions to protect margins while delivering value. This will showcase your understanding of commercial ownership and your ability to drive sustainable growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to lead internal teams. Think of scenarios where you've coordinated across departments to resolve service delivery issues. This will highlight your leadership qualities and your commitment to ensuring customer satisfaction.