At a Glance
- Tasks: Manage and maintain IT infrastructure across multiple sites, ensuring reliable support.
- Company: Join Restore Information Management, the UK's largest independently owned Information Management company.
- Benefits: Enjoy competitive salary, life assurance, annual leave, and retail discounts.
- Other info: Flexible working, career growth opportunities, and a supportive workplace culture.
- Why this job: Make a real impact by delivering effective IT services in a dynamic environment.
- Qualifications: Experience with network infrastructure, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 32000 - 35000 £ per year.
The Site Infrastructure Engineer is responsible for delivering reliable IT infrastructure and end-user support across multiple sites in the South East. The role focuses on managing and maintaining network, communications, and end-user computing infrastructure, ensuring high availability of IT services, and acting as the primary on-site IT contact for operational teams. Working closely with internal support teams and third-party suppliers, the Site Infrastructure Engineer is responsible for troubleshooting network issues, implementing infrastructure solutions across geographically dispersed locations, and supporting the installation, maintenance, and lifecycle management of IT equipment. This role requires strong technical expertise, excellent problem-solving skills, and a customer-focused approach to delivering effective IT services.
Key Responsibilities:
- Day to day configuration, troubleshooting and fault resolution on standard LAN / WAN components e.g. switches, routers, wireless access points
- Ability to design, install and interconnect infrastructure across geographically dispersed sites.
- Installation and decommissioning of EUC devices such as laptops, desktops, printers and mobile devices
- Act as a point of escalation for incidents, liaising between support teams and site resources
- Management of third party suppliers for installations, fault resolution and ensuring agreed service levels are maintained
- Build relationships with site operational teams to ensure onsite IT is fit for purpose, enables efficient operations and conforms with company standards.
- Produce and update technical documentation as and when required
What we are looking for:
- Experience with the support, troubleshooting and day to day administration of the following:
- Network Infrastructure
- Microsoft365 suite including Windows 11 operating system
- Data and voice cabling and termination
- Experience supporting and troubleshooting IT infrastructure, including network components (LAN/WAN), Windows 11, Microsoft 365, and end-user devices. (Essential)
- Ability to diagnose technical issues and implement effective solutions with a methodical approach to problem-solving. (Essential)
- Strong communication and interpersonal skills, with the ability to work effectively with operational teams, colleagues, and third-party suppliers. (Essential)
- IT Hardware such as printers, PCs, laptops, wireless, and hand held scanners
- Ability to problem solve and identify appropriate resolutions
- Relocate and install IT equipment, including desktop monitors, PCs, network devices, and server hardware.(Essential)
- Ability to work independently and as part of a team, managing priorities and responding effectively to incidents.
- Ability to organise and manage workloads, maintaining attention to detail and delivering work to agreed deadlines.(Essential)
- Highly motivated, flexible and adaptable with a willingness to learn new skills
About Us
At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions. With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.
What We Can Offer You:
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Site Infrastructure Engineer employer: Restore PLC
Restore plc is an exceptional employer located in Gillingham, offering a dynamic work environment that fosters creativity and innovation. With a competitive salary and comprehensive benefits including life assurance and a generous pension scheme, employees are supported both personally and professionally. The company prioritises employee growth through ongoing training and development opportunities, making it an ideal place for those looking to advance their marketing careers.
StudySmarter Expert Advice🤫
We think this is how you could land Site Infrastructure Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Restore PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Restore PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Restore PLC!
✨Direct Apply to Restore PLC
Let's not forget to apply directly through the Restore PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Site Infrastructure Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Restore PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Restore PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Restore PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
