At a Glance
- Tasks: Supervise daily operations and support the service delivery team to ensure top-notch customer service.
- Company: Join a dynamic team in Birmingham with a focus on growth and development.
- Benefits: Enjoy life assurance, generous annual leave, and retail discounts.
- Other info: Embrace a positive work culture with opportunities for personal and professional growth.
- Why this job: Step into a leadership role with full training and support to advance your career.
- Qualifications: Experience in a supervisory role and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Location: Birmingham (B24 0PQ)
Contract Type: Perm/ Full-Time
Hours: 40 hours 8AM - 16:30PM
We have an exciting opportunity for a supervisor role within our team. This position is ideal for someone looking to take the next step in their career, with full support and training provided to help you succeed in a leadership position.
The Supervisor will be responsible for supporting the Service Delivery Manager with the day-to-day running of operations. This includes supporting site-level processes, ensuring our customers receive the highest standard of service, and maintaining a strong focus on adhering to all quality procedures in place. The role also involves supporting the leadership of the service delivery team on a daily basis, ensuring the prompt and accurate completion of requested services in line with expectations and team targets.
Responsibilities
- Support the day-to-day running of operations
- Support the completion of all service requests by customers
- Develop and maintain the relationship with all internal and external stakeholders
- Help oversee and coordinate a team
- Provide guidance, encouragement, and support to team members
- Deliver excellent customer service and handle any issues professionally
- Assist in maintaining high health and safety standards
About You
- Previous experience in a managerial, supervisory or team leader role
- Experience overseeing or supporting a team of 10-15 people
- Awareness of health and safety practices
- A positive attitude and willingness to learn and develop
- Good communication and interpersonal skills
- Confidence working as part of a team and supporting others
- Basic IT skills
- A strong focus on customer service
- Full Driving License - we can accept up to 6 points max
What We Can Offer You
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
Restore Commitment to Disability Confidence. We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Service Delivery Supervisor G1 employer: Restore PLC
Join our dynamic team in Birmingham as a Service Delivery Supervisor, where we prioritise employee growth and development through comprehensive training and support. Our inclusive work culture fosters collaboration and encourages innovation, ensuring that you can thrive in your leadership role while delivering exceptional service to our customers. With benefits like generous annual leave, a contributory pension scheme, and a commitment to employee well-being, we are dedicated to making your career with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Supervisor G1
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Delivery Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous supervisory roles and how you've successfully managed teams. Use specific examples to illustrate your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Supervisor G1
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Supervisor role. Highlight any previous supervisory experience and your ability to support a team, as this is key for us.
Showcase Your Customer Service Skills:Since delivering excellent customer service is a big part of the job, include examples in your application that demonstrate how you've handled customer issues professionally in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know what makes you a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Restore PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Supervisor. Familiarise yourself with the key tasks like supporting operations and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be prepared to discuss your previous experience in managerial or supervisory positions. Share specific examples of how you've guided and supported team members, and how you’ve handled challenges in a leadership capacity.
✨Emphasise Customer Service Excellence
Highlight your commitment to delivering top-notch customer service. Be ready to share instances where you went above and beyond to resolve customer issues or improve service quality. This will show that you align with the company's focus on maintaining high standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
