At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch support.
- Company: Join a dynamic team at a leading IT service provider.
- Benefits: Enjoy competitive salary, generous leave, and great perks.
- Other info: Flexible working environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Basic IT skills and a passion for customer service are essential.
The predicted salary is between 25000 - 27000 £ per year.
About The Role
Location: Manchester, Swindon (M27 8UJ)
Contract Type: Permanent
Hours: 37.5 - Monday - Friday - 8.30am - 4.30pm
Salary: £25,000 - 27,000
Are you proactive, enjoy solving problems, and want to work in a fast‑paced IT environment? We’d love to hear from you! We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you.
As an IT Service Desk Analyst, you will be the main contact for all IT‑related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems and log all customer interactions. You’ll also escalate issues when necessary to make sure everything runs smoothly.
Key Responsibilities
- Act as the first point of contact for all IT‑related queries and issues.
- Log and manage IT tickets, keeping customers informed.
- Provide IT support for Microsoft‑based environments, Office 365, and mobile devices.
- Help set up and troubleshoot workstations and network issues.
- Manage user accounts and mailboxes in Office 365 and Active Directory.
- Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams.
- Maintain the asset database and manage SharePoint for staff and customers.
- Escalate unresolved issues to the appropriate team.
Essential Criteria
- We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace.
- Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations.
- Support other Operation departments by completing data entry, scanning, storing and indexing tasks accurately.
- Have basic computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks.
- Carry out the core duties of the role safely and effectively, with reasonable adjustments where required.
- Manage workload and complete tasks within agreed timescales.
Desirable Criteria
- Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
- Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc.
- Experience of using Office 365 within a support environment.
- Strong knowledge of Active Directory and Exchange.
- Experience with troubleshooting network issues like Wi‑Fi disruptions.
- Able to follow procedures and create clear, helpful documentation.
- Excellent customer service and communication skills.
What We Can Offer You
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
About Us
Restore Commitment to Disability Confidence. We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
IT Service Desk Analyst in Salford employer: Restore PLC
At Restore, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Manchester and Swindon locations provide a dynamic environment for IT Service Desk Analysts, with opportunities for professional growth through training and development. Enjoy a comprehensive benefits package, including generous annual leave, a contributory pension scheme, and a paid volunteer day, all while making a meaningful impact by helping others solve their IT challenges.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving skills and customer service experience, as these are key for an IT Service Desk Analyst.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this knowledge to align your answers during interviews, showing how you fit into their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from proactive candidates who are eager to join our team!
We think you need these skills to ace IT Service Desk Analyst in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight relevant experience, especially in incident management and customer service, so we can see how you fit into our team.
Showcase Your Skills:Don’t forget to showcase your technical skills! Mention your experience with Office 365, Active Directory, and any IT Service Management tools you've used. We want to know what you bring to the table!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Restore PLC
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft environments, Office 365, and Active Directory. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Practice Problem-Solving Scenarios
Think of common IT issues you might encounter and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your proactive approach to problem-solving.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to share examples of how you've provided excellent customer service in the past. Highlighting your communication skills will make you stand out as a candidate who can handle queries effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, tools they use, or their approach to IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
