At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch support.
- Company: Join a supportive team at a leading IT service provider.
- Benefits: Enjoy competitive salary, generous leave, and great perks.
- Other info: Flexible working environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: Basic IT skills and a passion for problem-solving are essential.
About The Role
Location: Manchester, Swindon (M27 8UJ)
Contract Type: Permanent
Hours: 37.5 - Monday - Friday - 8.30am - 4.30pm
Salary: £25,000 - 27,000
Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment? We’d love to hear from you! We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you.
As an IT Service Desk Analyst, you will be the main contact for all IT-related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems and log all customer interactions. You’ll also escalate issues when necessary to make sure everything runs smoothly.
Key Responsibilities:
- Act as the first point of contact for all IT-related queries and issues.
- Log and manage IT tickets, keeping customers informed.
- Provide IT support for Microsoft-based environments, Office 365, and mobile devices.
- Help set up and troubleshoot workstations and network issues.
- Manage user accounts and mailboxes in Office 365 and Active Directory.
- Support remote users and resolve issues using tools like GoToAssist and Microsoft Teams.
- Maintain the asset database and manage SharePoint for staff and customers.
- Escalate unresolved issues to the appropriate team.
Essential Criteria:
We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.
Candidates should be able to:
- Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations.
- Support other Operation departments by completing data entry, scanning, storing and indexing tasks accurately.
- Have basic computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks.
- Carry out the core duties of the role safely and effectively, with reasonable adjustments where required.
- Manage workload and complete tasks within agreed timescales.
Desirable Criteria:
- Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
- Experience of using IT Service Management tools such as ServiceNow, Remedy, ServiceDesk Plus etc.
- Experience of using Office 365 within a support environment.
- Strong knowledge of Active Directory and Exchange.
- Experience with troubleshooting network issues like Wi-Fi disruptions.
- Able to follow procedures and create clear, helpful documentation.
- Excellent customer service and communication skills.
What We Can Offer You:
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
About The Company:
Restore Commitment to Disability Confidence. We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
IMD IT Service Desk Analyst 1st Line in Salford employer: Restore PLC
At Restore, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Manchester and Swindon locations provide a dynamic environment where IT Service Desk Analysts can thrive, with opportunities for professional growth, comprehensive benefits including a contributory pension scheme and paid volunteer days, and a commitment to employee well-being through our Employee Assistance Programme.
StudySmarter Expert Advice🤫
We think this is how you could land IMD IT Service Desk Analyst 1st Line in Salford
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with IT issues, brush up on troubleshooting techniques and common problems related to Microsoft environments and Office 365. Being prepared will boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace IMD IT Service Desk Analyst 1st Line in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IMD IT Service Desk Analyst role. Highlight your experience with IT support, especially in Microsoft environments and customer service. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've solved IT problems in the past. We love proactive candidates who can think on their feet, so share those stories that showcase your troubleshooting abilities!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in an IT role!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Restore PLC
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft-based environments, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity with the systems they'll expect you to support.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Think about specific situations where you had to troubleshoot a problem, log tickets, or manage customer expectations. This will demonstrate your proactive approach and ability to handle challenges.
✨Practice Your Communication
Since you'll be the first point of contact for IT queries, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and clearly, especially when discussing troubleshooting steps.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding customer service and teamwork. This will help you connect with the interviewers and show that you're a good fit for their team.
