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For Companies At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch support to colleagues.
- Company: Join a tech support company that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, standard hours, and a supportive work environment.
- Why this job: Kickstart your IT career while helping others solve their tech issues.
- Qualifications: Familiarity with Windows, networking, and strong customer service skills required.
- Other info: Full-time role with opportunities for growth in the tech industry.
The predicted salary is between 30000 - 42000 £ per year.
A technology support company is looking for a First Line Support Technician in Runcorn. You will be the first point of contact for IT queries, providing high-quality support to both on-site and remote colleagues.
The ideal candidate should have:
- Familiarity with Windows and networking concepts
- Excellent customer service skills
- Relevant IT certifications
This is a full-time permanent role with a competitive salary and standard business hours from Monday to Friday.
IT Helpdesk Specialist: First Line Support in Runcorn employer: Restore PLC
Contact Detail:
Restore PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Specialist: First Line Support in Runcorn
✨Tip Number 1
Make sure you know your stuff! Brush up on Windows and networking concepts before the interview. We want to see that you can handle those IT queries like a pro.
✨Tip Number 2
Show off your customer service skills! Practice answering common IT questions in a friendly and helpful manner. Remember, you're the first point of contact, so make a great impression!
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows your interest in the role and helps us see how you think. Plus, it’s a great way to find out if we’re the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table, so don’t hold back!
We think you need these skills to ace IT Helpdesk Specialist: First Line Support in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and networking concepts. We want to see how your skills match the role, so don’t be shy about showcasing relevant IT certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how you can be the first point of contact for our IT queries.
Show Off Your Communication Skills: As a First Line Support Technician, clear communication is key. In your application, let us know how you've successfully resolved IT issues in the past and how you’ve helped colleagues feel supported.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Restore PLC
✨Know Your Tech Basics
Brush up on your knowledge of Windows and networking concepts. Be ready to discuss common issues you might encounter in a first-line support role, as well as how you would troubleshoot them. This shows that you’re not just familiar with the tech but can also think critically about solving problems.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for IT queries, it’s crucial to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. This will highlight your ability to communicate effectively and empathise with users.
✨Get Familiar with the Company
Research the technology support company and understand their services and values. Knowing what they do and how they operate will help you tailor your answers and show genuine interest in the role. Plus, it gives you a chance to ask insightful questions during the interview.
✨Prepare for Common Interview Questions
Anticipate questions related to your technical skills, customer service experiences, and scenarios you might face in the role. Practising your responses can help you feel more confident and articulate during the interview. Don’t forget to prepare a few questions of your own to engage with the interviewer!
