Operations Administrator

Overview

Contract: Permanent, Full Time

Are you organised, detail-oriented, and passionate about delivering exceptional customer service? Join Restore Datashred as an Operations Administrator at our busy Coventry depot and play a vital role in keeping our operations running smoothly!

Responsibilities

• Inputting customer orders and contracts into internal systems
• Completing accurate paperwork and processing daily route clear-downs
• Liaising with staff and customers to meet operational requirements
• Working closely with our Sales, Transport, and Warehouse teams
• Ensuring timely responses to emails and phone enquiries
• Maintaining proactive communication with Service Collection Operatives throughout the day
• Taking on delegated tasks to support the wider depot team

About You

• Strong written and verbal communication skills
• A professional and friendly telephone manner
• Confidence using standard IT software (and eagerness to learn more)
• The ability to prioritise tasks and manage your own workload
• Discretion and professionalism in handling confidential information
• Flexibility and resilience under pressure
• Experience in a customer service or admin-based role

Benefits

• Annual Leave – 23 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.