Contract Type: Permanent
Hours: Monday - Friday (37.5 Hours)
B2B Customer Assurance | Third-Party Risk Management | Supplier Assurance
Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting.
Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.
Purpose of the Role
This is a new role with responsibility for two closely connected areas of business assurance.
Customer Assurance: Restore's customers are predominantly other businesses and organisations. As part of selecting, onboarding and periodically reviewing Restore as one of their suppliers, those customers regularly send us detailed questionnaires covering areas such as information security, data protection, business continuity, quality, health and safety, environmental management, governance, ethics and other business controls.
You will coordinate and manage Restore's response to these customer assurance and due diligence questionnaires, working with subject-matter experts across the business to obtain accurate information and supporting evidence and ensuring responses are completed accurately and on time.
Supplier Risk: Looking in the opposite direction, Restore also needs to understand and manage the risks presented by organisations within its own supply chain. You will coordinate Restore's supplier due diligence and Third-Party Risk Management (TPRM) activities, including supplier onboarding, assessments, ongoing monitoring, remediation and reporting.
We are looking for someone who is analytical in the broader sense: curious, logical, comfortable working with detailed information, able to identify gaps and inconsistencies, and capable of turning information into clear conclusions and actions.
Customer Assurance & Supplier Risk Analyst
Company: Restore Plc
Salary: £35,000 to £50,000 a year
Hours: Full-time
Location: RM13 9YB
Working pattern: Hybrid - 4 days remote
Job type: Permanent
Posting date: 30 Sept 2026
Closing date: 30 Oct 2026
Summary
Role: Customer Assurance & Supplier Risk Analyst
Location: Hybrid (Rainham)
Contract Type: Permanent
Hours: Monday - Friday (37.5 Hours)
Salary: £35,000 - £50,000 per annum
B2B Customer Assurance | Third-Party Risk Management | Supplier Assurance
Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting.
Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.
Purpose of the Role
This is a new role with responsibility for two closely connected areas of business assurance.
Customer Assurance: Restore's customers are predominantly other businesses and organisations. As part of selecting, onboarding and periodically reviewing Restore as one of their suppliers, those customers regularly send us detailed questionnaires covering areas such as information security, data protection, business continuity, quality, health and safety, environmental management, governance, ethics and other business controls.
You will coordinate and manage Restore's response to these customer assurance and due diligence questionnaires, working with subject-matter experts across the business to obtain accurate information and supporting evidence and ensuring responses are completed accurately and on time.
Supplier Risk: Looking in the opposite direction, Restore also needs to understand and manage the risks presented by organisations within its own supply chain. You will coordinate Restore's supplier due diligence and Third-Party Risk Management (TPRM) activities, including supplier onboarding, assessments, ongoing monitoring, remediation and reporting.
We are looking for someone who is analytical in the broader sense: curious, logical, comfortable working with detailed information, able to identify gaps and inconsistencies, and capable of turning information into clear conclusions and actions.
Key Responsibilities
Customer Assurance
Coordinate and complete B2B customer assurance questionnaires, supplier assessments, security questionnaires and other third-party due diligence requests received from Restore customers.Review incoming questionnaires, identify the information and evidence required and coordinate responses with appropriate subject-matter experts across Restore.
Manage multiple questionnaires concurrently, establishing priorities, responsibilities and deadlines and proactively following up outstanding actions.
Review responses for completeness, consistency and accuracy before submission.
Develop strong working relationships with teams including Information Security, IT, Legal, Procurement, HR, Health & Safety, Environmental, Business Continuity, Operations, Quality and other specialist functions.
Support customer Pre-Qualification Questionnaires (PQQs), Requests for Information (RFIs) and tender submissions where appropriate.
Help design, document and continuously improve Restore's end-to-end customer assurance questionnaire process.
Support the introduction and ongoing administration of a dedicated questionnaire-management platform.
Develop and maintain a central knowledge library of approved responses, supporting evidence and subject-matter ownership to improve the speed, accuracy and consistency of future submissions.
Supplier Assurance and Third-Party Risk
Coordinate supplier/vendor risk assessments in accordance with Restore's policies and procedures.
Manage supplier onboarding assessments, due diligence, ongoing monitoring and reassessment activities through Restore's third-party supply-chain risk management platform, Achilles.
Review supplier information and evidence, identify potential gaps or risks and coordinate further investigation with relevant subject-matter experts.
Track identified supplier risks, remediation actions and outstanding information through to closure.
Maintain accurate and audit-ready supplier risk records.
Produce clear management information on supplier assessment activity, outstanding actions, emerging risks and trends.
Escalate material supplier risks through the appropriate governance channels.
Process, Systems and Continuous Improvement
Identify opportunities to simplify and automate customer and supplier assurance activities.
Maintain accurate records, evidence and audit trails.
Develop effective trackers, dashboards and reporting to provide visibility of workload, response times, outstanding actions and risk.
Contribute to internal and external audits where required.
Support the ongoing development of Restore's customer assurance, supplier risk and Third-Party Risk Management frameworks.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more in Mount Pleasant employer: Restore plc
Restore plc is an excellent employer, offering a supportive work culture that prioritises safety and compliance at our Bristol site. Employees benefit from a permanent, full-time contract with competitive salary and monthly bonuses, alongside opportunities for professional growth in a dynamic environment focused on IT asset management.
