At a Glance
- Tasks: Support the depot team with admin tasks and deliver exceptional customer service.
- Company: Join a dynamic company committed to inclusivity and teamwork.
- Benefits: Enjoy 25 days annual leave, life assurance, and free onsite parking.
- Other info: Great opportunities for career growth and a supportive workplace culture.
- Why this job: Be part of a fast-paced environment where your contributions truly matter.
- Qualifications: Strong communication skills and experience in customer-focused roles are essential.
The predicted salary is between 26100 - 31900 £ per year.
About The Role
Location: Crayford (DA1 4QX)
Salary: £29,458.00 Per Annum
Hours a week: 37.5 hours, 7:30am - 4:00pm
Days of work: Monday to Friday
Contract type: Permanent
Within the role of Operations Administrator, you will be supporting the depot team by managing branch administration tasks and ensuring exceptional customer service. Reporting to the Operations Supervisor, you will handle daily and weekly duties, including inputting orders and contracts into the computer system, completing company paperwork accurately, and processing route clear-downs. Responsibilities will also include liaising with staff and customers, building effective relationships with the Sales, Transport, and Warehouse teams, and maintaining proactive communication with SCOs. Prompt responses to email and phone requests are also essential.
Key Responsibilities:
- Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
- Liaise swiftly and effectively with other staff members and customers to meet customer requirements
- Input incoming orders and contracts into the relevant computer system
- Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
- Build effective and close working relationships with the Sales, Transport, and Warehouse teams
- Ensure proactive communication with SCOs throughout the working day
- Respond promptly to email and phone requests
About You:
- Good communication skills, both written and verbal
- Excellent telephone manner
- Ability to apply the principles of customer care
- Highly competent in standard software packages and willing to learn new ones
- Ability to prioritise your own workload
- Ability to maintain confidentiality and discretion at all times
- Previous experience in a fast-paced, customer-focused environment
- Ability to work under pressure, showing flexibility when required
Some of our benefits include:
- Annual Leave – 25 days + bank holidays
- Life Assurance – 2x basic annual salary
- Free Onsite Parking
- Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
- Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
About Us
Restore Commitment to Disability Confidence. We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Operations Administrator in London employer: Restore plc
Restore plc is an excellent employer, offering a supportive work culture that prioritises safety and compliance at our Bristol site. Employees benefit from a permanent, full-time contract with competitive salary and monthly bonuses, alongside opportunities for professional growth in a dynamic environment focused on IT asset management.
