At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch support.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Enjoy a competitive salary, generous leave, and great perks.
- Other info: We value diversity and offer support throughout your journey.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Experience with IT support tools and excellent communication skills.
The predicted salary is between 25000 - 25000 £ per year.
About The Role
Role: Apprentice IT Service Desk Analyst 1st Line
Are you proactive, enjoy solving problems, and want to work in a fast‑paced IT environment, we’d love to hear from you!
We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you.
As an IT Service Desk Analyst, you will be the main contact for all IT‑related questions and issues from both internal and external customers.
You will provide advice and technical support, troubleshoot problems, and log all customer interactions.
You’ll also escal ate issues when necessary to make sure everything runs smoothly.
Responsibilities
- Act as the first point of contact for all IT‑related queries and issues.
- Log and manage IT tickets, keeping customers informed.
- Provide IT support for Microsoft‑based environments, Office 365, and mobile devices.
- Help set up and troubleshoot workstations and network issues.
- Manage user accounts and mailboxes in Office 365 and Active Directory.
- Support remote users and resolve issues using tools like Go To Assist and Microsoft Teams.
- Maintain the asset database and manage Share Point for staff and customers.
- Escalate unresolved issues to the appropriate team.
Essential Criteria
- Previous Incident Management experience including the management of raised tickets, managing customer expectations, and keeping the customer informed.
- Experience of using IT Service Management tools such as Service Now, Remedy, Service Desk Plus etc.
- Experience of using Office 365 within a support environment.
- Strong knowledge of Active Directory and Exchange.
- Experience with troubleshooting network issues like Wi‑Fi disruptions.
- Able to follow procedures and create clear, helpful documentation.
- Excellent customer service and communication skills.
- What We Can Offer You
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
- Restore Commitment to Disability Confidence
We welcome applications from people of all backgrounds and abilities.
Reasonable adjustments can be provided throughout the recruitment process and in the workplace.
I f you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
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Apprentice IT Service Desk Analyst 1st Line in London employer: Restore PLC
Restore plc is an exceptional employer located in Gillingham, offering a dynamic work environment that fosters creativity and innovation. With a competitive salary and comprehensive benefits including life assurance and a generous pension scheme, employees are supported both personally and professionally. The company prioritises employee growth through ongoing training and development opportunities, making it an ideal place for those looking to advance their marketing careers.
