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- Tasks: Manage key accounts, ensuring customer retention and growth through strategic planning and relationship building.
- Company: Join Restore Information Management, a leader in digital solutions with a commitment to innovation.
- Benefits: Competitive salary, commission structure, and opportunities for professional development.
- Other info: Dynamic role with opportunities for career advancement and cross-functional collaboration.
- Why this job: Make a real impact by driving customer success and leading strategic initiatives.
- Qualifications: Proven experience in account management within digital or SaaS environments is essential.
The predicted salary is between 45000 - 50000 £ per year.
Location: West Midlands
Contract Type: Permanent
Hours: Monday - Friday - 8 hours - 60 min unpaid break
Salary: from £45,000 - £50,000 depending on experience
Competitive commission structure
Must have a valid UK license.
This role is first and foremost about customer retention and growth across a portfolio of large, regulated-sector customers. The successful candidate will be an experienced strategic account manager who is confident operating at senior and executive level, able to protect existing revenue, strengthen relationships, and expand their use of Restore Information Management’s solutions, drawing on strong prior experience of SaaS, digital workflow and digitisation platforms. You will already be comfortable owning complex accounts where service delivery, contract management, stakeholder alignment and commercial discipline are critical. This role requires experience, judgement, and the ability to lead internally on behalf of the customer.
Key Priorities for the Role
- Customer Retention & Relationship Strength
- Own retention for a portfolio of strategic accounts, ensuring customers remain loyal and confident in Restore Information Management as a long-term partner.
- Build trusted, senior-level relationships and maintain strong engagement throughout the contract lifecycle.
- Anticipate risk early, manage dissatisfaction proactively, and lead resolution when issues arise.
- Strategic Account Planning
- Develop and execute robust account plans with clear objectives for retention, growth, and service improvement.
- Maintain a deep understanding of each customer’s organization, sector pressures, regulatory environment, and future direction.
- Review account plans regularly, with clear actions supported by disciplined monthly tracking.
- Commercial & Contract Ownership
- Own contractual understanding for each account, ensuring services, pricing and change control align with agreements.
- Lead renewal strategy, commercial discussions and negotiations, protecting margin while delivering customer value.
- Ensure accurate forecasting, pipeline management and governance.
- Sustainable Growth
- Identify, shape and convert opportunities for digital solutions, digitisation and adjacent services within existing accounts.
- Work closely with Solutions and Pre‑Sales teams to develop compelling, value‑led customer proposals.
- Focus on profitable, sustainable growth rather than one‑off sales activity.
- Service Oversight & Internal Leadership
- Act as the primary escalation point for service delivery concerns within accounts.
- Coordinate internal teams across operations, customer services, finance and technology to ensure contractual commitments are met.
- Represent the customer internally and hold teams aligned to agreed outcomes.
Experience & Background (Essential)
- A proven track record as a Key Account / Strategic Account Manager within a digital, SaaS, IT, or technical solutions environment.
- Experience managing multiple complex, high-value customer relationships.
- Strong background in customer retention, renewal and commercial negotiation.
- Experience working with regulated sectors (e.g. financial services, professional services, legal, insurance, private healthcare).
- Ability to operate confidently with senior and executive stakeholders.
- Experience supporting tenders, contract renewals and proposals.
- Evidence of delivering sustainable revenue growth.
Skills & Capabilities
- Strong commercial and negotiation skills.
- Clear, confident communicator with strong presentation ability.
- Structured, organised and highly disciplined in account management.
- Proactive, resilient and solutions-focused.
- Comfortable working cross‑functionally and influencing without authority.
Technical Skills
- Comfortable positioning digital, SaaS and workflow solutions (strong commercial and use‑case understanding is essential).
- Strong CRM discipline and data accuracy.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
About Us
Restore Commitment to Disability Confidence. We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Key Account Manager employer: Restore PLC
Contact Detail:
Restore PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the SaaS and digital workflow space. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Key Account Manager. Highlight your skills in customer retention and relationship building, and don’t forget to mention any successes you've had in managing complex accounts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Restore Information Management. Don’t miss out on the chance to showcase your skills directly to us!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in customer retention, strategic account management, and any relevant SaaS or digital solutions you've worked with. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex accounts and built strong relationships with senior stakeholders. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Include metrics or outcomes that demonstrate your success in previous roles, especially in customer retention and revenue growth. Numbers speak louder than words!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Restore PLC
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their business models, challenges, and how Restore Information Management's solutions can add value. This will show your potential employer that you're not just familiar with the role but also genuinely interested in their clients.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with senior stakeholders in previous roles. Highlight specific instances where your efforts led to customer retention or growth. This is crucial for a Key Account Manager, so make sure you have compelling stories ready to share.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you would develop account plans and manage complex contracts. Think about how you can align service delivery with customer expectations and how you would handle potential risks. Showing that you can think strategically will set you apart from other candidates.
✨Practice Your Negotiation Techniques
Since this role involves commercial discussions and negotiations, brush up on your negotiation skills. Prepare to discuss past experiences where you successfully navigated contract renewals or pricing discussions. Being able to articulate your approach to negotiations will demonstrate your readiness for the role.