At a Glance
- Tasks: Support customers with IT issues and gain hands-on experience in a dynamic environment.
- Company: Join Restore Digital, a leader in digital transformation for major organisations.
- Benefits: Enjoy monthly rewards, life insurance, and 25+ days of holiday.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career with real-world experience and growth opportunities.
- Qualifications: Confident communicator with strong technical skills and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
Are you an ambitious apprentice with a passion for all things IT? Restore Digital is offering an exciting opportunity for an individual to join our team as an IT Service Desk Technician Apprentice. This role serves as a great stepping stone towards a successful career in IT within Restore Digital. Restore Digital supports customers on their digital transformation journeys, working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority.
Responsibilities:
- Communicating with customers using various media such as telephone, e-mails and face‑to‑face.
- Translating customer‑reported issues into documented incidents and service requests on the business' ITSM tool.
- Performing a range of administrative duties within the role.
- Carrying out Service Desk related duties to ensure incidents are resolved within the required timescales.
- Logging all calls and resolutions to the service desk logging system.
- Providing first line technical support, answering support queries via phone, email and ticketing system.
Qualifications:
- Confident communicator.
- Strong technical skills.
- Excellent data quality skills.
- Strong team working skills.
- A keen interest in technology and computing.
- Outgoing and sociable.
- Experience troubleshooting basic network, software or printing problems.
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Benefits:
- Monthly vouchers and awards for those employees who go above and beyond.
- Recognised by senior leaders, peers and customers.
- Life insurance.
- Holidays starting at 25 days, plus bank holidays.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
IT Service Desk Technician Apprentice employer: Restore PLC
Restore Digital is an exceptional employer that fosters a vibrant work culture, encouraging apprentices to thrive in their IT careers. With a strong focus on employee growth, our apprenticeship programme offers invaluable hands-on experience while working on significant projects for esteemed clients like the NHS and the Ministry of Defence. Enjoy competitive benefits, including generous holiday allowances and recognition for outstanding contributions, all within a supportive team environment that values your passion for technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Restore PLC.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Restore PLC is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Restore PLC, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Restore PLC directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Service Desk Technician Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Restore PLC want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Restore PLC, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Restore PLC
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
