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For Companies At a Glance
- Tasks: Engage with customers via live chat, answering queries and guiding them through our services.
- Company: Join Restore Datashred, a leader in secure recycling solutions with a focus on customer experience.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Be the friendly face of our digital service and make a real difference for customers.
- Qualifications: Customer service experience and strong written communication skills are essential.
- Other info: Dynamic work environment with a commitment to inclusivity and career development.
The predicted salary is between 23809 - 23809 £ per year.
About The Role
Contract type: Permanent, full time
Hours a week: 37.5 (Monday to Friday)
Salary: £23,809.50
Location: Trafford Park, M17 1EH
Restore Datashred is one of the UK’s leading providers of confidential waste and secure recycling solutions. We combine industry expertise with modern technology to deliver trusted, high-quality services to businesses nationwide.
In summer 2025, we launched our brand-new live online chat channel, giving customers instant support from their first enquiry through to contract completion. As this digital service grows, we’re expanding our team to ensure every customer receives a fast, friendly and engaging experience.
We are looking for a friendly and enthusiastic Web Chat Assistant to join our team in the new year. You will welcome customers through our live chat service, answer their questions, and guide them through their first steps with Restore Datashred. You will work in a fast-paced environment with support from experienced colleagues and an AI system that helps you provide clear and accurate information.
Duties & Responsibilities:
- Being the first point of contact for customers using our live chat
- Responding promptly and professionally to enquiries from new and existing customers
- Understanding customer needs and recommending suitable services
- Providing accurate information on our shredding, recycling and confidential waste solutions
- Supporting customers from initial enquiry through to contract sign-up
- Managing and recording interactions through chat and CRM systems
- Escalating more complex queries to the right internal teams
- Keeping your knowledge of our services and processes up to date
- Working closely with sales and customer service colleagues to deliver a consistent experience
- Supporting the sales administration team with general tasks as required
- Sharing ideas on how we can improve engagement and customer experience
What We’re Looking For
Essential Skills & Experience
- Customer service or sales support experience (online, retail or contact centre)
- Confidence using live chat platforms or digital communication tools
- Strong written English with excellent grammar
- Ability to manage multiple conversations simultaneously
- A positive, helpful and customer-focused approach
- Good IT skills and confidence with learning new systems
Desirable
- Experience using CRM systems
- Understanding of sales processes or lead handling
- Interest in sustainability, data security or environmental services
- Previous experience in busy customer-facing environments
About The Company
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Digital Customer Assistant in Eccles employer: Restore PLC
Contact Detail:
Restore PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Assistant in Eccles
✨Tip Number 1
Get familiar with the company and its services before your interview. Knowing about Restore Datashred's offerings will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your live chat skills! Since you'll be using digital communication tools, try simulating conversations with friends or family to get comfortable managing multiple chats and responding quickly.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer, as this will highlight your positive, helpful approach that Restore Datashred is looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Digital Customer Assistant in Eccles
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and enthusiastic in your tone. Remember, we’re looking for someone who can engage with customers, so show us how you’d do that in your writing.
Tailor Your Application: Make sure to tailor your application specifically for the Digital Customer Assistant role. Highlight any relevant experience you have in customer service or using live chat platforms. We love seeing how your skills match what we're looking for, so don’t hold back!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and concise. Use straightforward language and avoid jargon. This will help us understand your qualifications quickly and easily, which is exactly what we need in a fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Restore PLC
✨Know Your Stuff
Familiarise yourself with Restore Datashred's services, especially their shredding and recycling solutions. Being able to discuss these confidently will show your genuine interest in the role and help you answer customer queries effectively.
✨Practice Live Chat Scenarios
Since you'll be using live chat, practice responding to common customer enquiries in a chat format. This will help you get comfortable with managing multiple conversations and ensure you can provide prompt and professional responses during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer interactions. Highlight your ability to remain positive and helpful, even in challenging situations, as this is crucial for a Digital Customer Assistant.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you understand how you can contribute to improving customer engagement.
