At a Glance
- Tasks: Manage key accounts, build relationships, and drive customer retention for large clients.
- Company: Join a forward-thinking company committed to growth and innovation.
- Benefits: Competitive salary, commission structure, and opportunities for professional development.
- Other info: Disability confident employer offering support and adjustments during the application process.
- Why this job: Make a real impact by managing high-value accounts in a dynamic environment.
- Qualifications: Experience in SaaS or digital solutions and strong relationship management skills.
The predicted salary is between 55000 - 55000 € per year.
Location: West Midlands
Contract Type: Permanent
Hours: Monday - Friday - 8 hours - 60 min unpaid break
Salary: from £50,000 - £60,000 depending on experience
Competitive commission structure
Must have a valid UK license
Role Summary
This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams.
You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success.
Key Responsibilities
- Customer Management
- Build and maintain strong relationships with senior stakeholders.
- Drive customer retention and long-term account growth.
- Proactively manage risks, issues, and escalations.
- Account & Commercial Management
- Develop and maintain strategic account plans.
- Lead contract renewals, negotiations, and commercial discussions.
- Ensure accurate forecasting, CRM updates, and account reporting.
- Growth & Solutions
- Identify opportunities for digital, workflow, and digitisation solutions within existing accounts.
- Work closely with Solutions and Pre-Sales teams on customer proposals.
- Promote sustainable, profitable growth across accounts.
- Service & Internal Coordination
- Act as the main escalation point for customer issues.
- Coordinate internal teams to ensure service delivery and contractual commitments are achieved.
- Represent customer needs internally and drive accountability.
Experience Required
- Proven experience in Strategic or Key Account Management within SaaS, IT, digital, or technical solutions environments.
- Experience managing complex, high-value customer accounts.
- Strong commercial negotiation and customer retention experience.
- Understanding of Microsoft technology environments including .NET, SQL Server, cloud technologies, Agile, and Waterfall methodologies.
- Experience working with regulated sectors such as financial services, legal, insurance, or healthcare.
- Confident managing senior and executive stakeholder relationships.
Skills & Technical Capability
- Strong communication, presentation, and negotiation skills.
- Organised, commercially focused, and solutions-driven approach.
- Ability to work cross-functionally and influence stakeholders.
- Strong understanding of SaaS, digital workflow, and digitisation solutions.
- Proficient in CRM systems and Microsoft Office applications.
About Us
Restore Commitment to Disability Confidence. We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Key Account Manager in Bilston employer: Restore PLC
As a Key Account Manager at our West Midlands location, you will thrive in a dynamic work culture that prioritises customer relationships and sustainable growth. We offer competitive salaries, a robust commission structure, and ample opportunities for professional development, all while fostering an inclusive environment that values diversity and supports employee well-being. Join us to make a meaningful impact in the regulated sector, where your expertise in SaaS and digital solutions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Bilston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience in SaaS and digital solutions can add value. Practice your answers to common questions, especially around customer retention and relationship management.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight your past successes in managing complex accounts and driving growth. Use specific examples to demonstrate your skills in negotiation and stakeholder engagement.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Make sure your application stands out by tailoring it to the Key Account Manager role and showcasing your understanding of the regulated sectors.
We think you need these skills to ace Key Account Manager in Bilston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing complex customer accounts and your background in SaaS or digital solutions. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven customer retention and account growth in previous roles. This will help us see the impact you've made.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Restore PLC
✨Know Your Accounts
Before the interview, dive deep into the accounts you’ll be managing. Understand their history, challenges, and opportunities for growth. This will not only show your commitment but also help you discuss tailored strategies during the interview.
✨Master the Tech Talk
Brush up on your knowledge of SaaS, digital workflow, and relevant technologies like .NET and SQL Server. Be ready to discuss how these solutions can benefit the clients you'll be working with. This will demonstrate your technical expertise and confidence in engaging with senior stakeholders.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully retained clients or secured contracts. Highlight your approach to overcoming objections and driving value for both parties. This will illustrate your commercial acumen and ability to manage complex discussions.
✨Engage with Questions
Prepare insightful questions about the company’s current client relationships and future goals. This shows your interest in the role and helps you gauge how you can contribute to their success. Plus, it sets a collaborative tone for the conversation.
