At a Glance
- Tasks: Manage key customer accounts and resolve queries while building strong relationships.
- Company: Join Restore, the UK's largest independently owned Information Management company.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and retail discounts.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Experience in customer service, problem-solving, and using CRM systems.
The predicted salary is between 28000 - 28000 £ per year.
About The Role
Location: Durham (DH6 5FQ)
Contract Type: Permanent, Full Time
Hours: Monday – Friday 8:30am – 5:00pm
Salary: £28,000 Per Annum
Are you passionate about exceptional customer service and thrive in a fast-paced environment? Restore is looking for dedicated individuals to join our team! We are looking for a highly motivated Account Manager to help manage a portfolio of accounts, resolving customer queries and identifying opportunities to ensure maximum potential revenue across the Restore PLC portfolio.
Although working on a shared portfolio, you will take ownership and accountability for queries assigned. You will be the first escalation point for customers, helping to manage a large but shared list of accounts in close partnership with the National Account Manager, Service Delivery and Regional Customer Care Teams.
Responsibilities
- Manage a portfolio of key customer accounts and build strong long term relationships
- Take ownership of customer requests from initial contact through to resolution
- Ensure contractual service level (SLAs) and key performance indicators (KPIs) are consistently achieved
- Conduct regular customer reviews, providing updates and performance reporting, recommending improvements
- Deal with customer enquiries in a timely and effective manner
- Accurately report key information to line manager
- Co-ordinate in resolution plans across Restore departments
What we are looking for
- Experience in resolving customer queries through effective investigation, ownership and problem-solving.
- Strong attention to detail, with the ability to manage queries accurately from initial contact through to resolution.
- The ability to work collaboratively with internal departments to resolve customer issues and support positive outcomes.
- A customer-focused approach, with experience of supporting account retention and building effective customer relationships.
- Confidence in maintaining accurate customer and account information within a CRM system.
- Able to communicate with both internal and external customers (Essential)
- Able to sit at computers for pro-longed periods of time (Essential)
- Strong organisational skills, with the ability to manage multiple priorities and support business projects when required (Essential)
- Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations (Essential)
- Able to effectively use CRM Systems and Microsoft Packages such as Word, Excel and Outlook (Essential)
- Driving Licence would be beneficial due to the logistics of the site however it is not essential
About Us
At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.
With over 30 years of expertise, industry-leading facilities and a customer-first approach, we’re trusted to deliver exceptional service and go the extra mile to solve our customers’ challenges. Join us and be part of a business where your contribution truly makes a difference.
What We Can Offer You
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Account Manager employer: Restore PLC
Restore plc is an exceptional employer located in Gillingham, offering a dynamic work environment that fosters creativity and innovation. With a competitive salary and comprehensive benefits including life assurance and a generous pension scheme, employees are supported both personally and professionally. The company prioritises employee growth through ongoing training and development opportunities, making it an ideal place for those looking to advance their marketing careers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Restore PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Restore PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Restore PLC:Your cover letter is your chance to shine! Tell us why you want to work at Restore PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Restore PLC!
How to prepare for a job interview at Restore PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
