At a Glance
- Tasks: Build strong relationships and drive growth for major clients in a dynamic environment.
- Company: Join a leading SaaS company focused on innovation and customer success.
- Benefits: Competitive salary, commission structure, and opportunities for professional development.
- Other info: Flexible working hours and commitment to inclusivity for all applicants.
- Why this job: Make a real impact by managing key accounts and driving sustainable growth.
- Qualifications: Experience in Strategic Account Management and strong negotiation skills required.
The predicted salary is between 50000 - 60000 £ per year.
Hours: Monday - Friday - 8 hours - 60 min unpaid break
Salary: from £50,000 - £60,000 depending on experience
Competitive commission structure
Must have a valid UK license
This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic Account Manager with a strong background in SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success.
Key Responsibilities
- Build and maintain strong relationships with senior stakeholders.
- Drive customer retention and long-term account growth.
- Proactively manage risks, issues, and escalations.
- Develop and maintain strategic account plans.
- Lead contract renewals, negotiations, and commercial discussions.
- Ensure accurate forecasting, CRM updates, and account reporting.
- Identify opportunities for digital, workflow, and digitisation solutions within existing accounts.
- Work closely with Solutions and Pre-Sales teams on customer proposals.
- Promote sustainable, profitable growth across accounts.
- Act as the main escalation point for customer issues.
- Coordinate internal teams to ensure service delivery and contractual commitments are achieved.
- Represent customer needs internally and drive accountability.
Experience Required
- Proven experience in Strategic or Key Account Management within SaaS, IT, digital, or technical solutions environments.
- Experience managing complex, high‑value customer accounts.
- Strong commercial negotiation and customer retention experience.
- Understanding of Microsoft technology environments including .NET, SQL Server, cloud technologies, Agile, and Waterfall methodologies.
- Experience working with regulated sectors such as financial services, legal, insurance, or healthcare.
- Confident managing senior and executive stakeholder relationships.
Skills & Technical Capability
- Strong communication, presentation, and negotiation skills.
- Organised, commercially focused, and solutions‑driven approach.
- Ability to work cross‑functionally and influence stakeholders.
- Strong understanding of SaaS, digital workflow, and digitisation solutions.
- Proficient in CRM systems and Microsoft Office applications.
Restore Commitment to Disability Confidence: We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
Key Account Manager employer: Restore Information Management
As a Key Account Manager with us, you will thrive in a dynamic work culture that prioritises employee growth and development, offering competitive salaries and a robust commission structure. Our commitment to fostering strong relationships with clients in regulated sectors ensures that you will engage with senior stakeholders while contributing to sustainable business growth. Located in a vibrant area, we provide a supportive environment that values diversity and inclusivity, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Restore Information Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on LinkedIn. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how your experience in SaaS and account management can help them grow. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in managing complex accounts and driving customer retention. Highlight specific examples that demonstrate your skills in negotiation and stakeholder engagement.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing complex customer accounts and your background in SaaS and digital solutions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven customer retention and account growth in the past. Let us know what makes you tick!
Showcase Your Stakeholder Management Skills:Since this role involves engaging with senior stakeholders, make sure to highlight your experience in this area. We love seeing candidates who can confidently manage relationships and drive accountability across teams.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Restore Information Management
✨Know Your Accounts Inside Out
Before the interview, make sure you thoroughly research the company and its key accounts. Understand their business model, challenges, and how your experience in SaaS and digital solutions can add value. This will help you engage confidently with senior stakeholders during the interview.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your ability to build and maintain strong relationships with clients. Think of specific instances where you successfully managed complex accounts or resolved issues, as this will demonstrate your capability in customer retention and account growth.
✨Be Ready for Commercial Discussions
Brush up on your negotiation skills and be prepared to discuss how you've handled contract renewals and commercial discussions in the past. Highlight your understanding of the financial implications and how you’ve driven profitable growth in previous roles.
✨Demonstrate Your Technical Knowledge
Since the role requires a strong understanding of Microsoft technologies and digital workflows, be ready to discuss your technical expertise. Prepare to explain how you've applied these technologies in your previous roles to solve client problems or enhance service delivery.
