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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage service tickets in a dynamic environment.
- Company: Join a forward-thinking IT company based in Manchester, dedicated to customer satisfaction.
- Benefits: Enjoy flexible working hours, generous leave, and perks like retail discounts and paid volunteer days.
- Why this job: Be part of a supportive team that values problem-solving and offers growth opportunities.
- Qualifications: Previous IT experience, knowledge of Active Directory, and strong communication skills are essential.
- Other info: We are a Disability Confident employer, ensuring fair opportunities for all applicants.
Role: IT Service Desk Analyst 2nd Line
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: Manchester – M27 8UJ
Contract Type: Permanent
Hours: 9am – 5.30pm Monday – Friday
Salary: £27,000 – £35,000 DOE
Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you!
We are looking for an IT Service Desk Technician to join our team. In this role, you will be the main contact for all IT-related problems and requests. You will help both internal and external customers by providing technical support and advice, while logging and tracking all issues using our IT Service Management (ITSM) tool.
Responsibilities:
Provide IT support for Microsoft systems, Office 365, and mobile devices.
Log and manage service tickets using the ITSM tool.
Troubleshoot and resolve network issues (Wi-Fi, workstation setup).
Manage user accounts and permissions in Active Directory.
Support and maintain Office 365, Exchange, and SharePoint.
Escalate complex issues to other teams when necessary. About You:
Previous experience in a similar role.
Positive attitude and self-motivated.
Strong knowledge of Active Directory and Exchange.
Experience troubleshooting networks and workstations.
Familiarity with ITSM tools and customer service skills.
Good communication and time management skills.
What We Can Offer You:
Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so
IT Service Desk Analyst 2nd Line employer: Restore Group
Contact Detail:
Restore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst 2nd Line
✨Tip Number 1
Familiarise yourself with the specific ITSM tools we use at StudySmarter. Understanding how to log and manage service tickets effectively will give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your knowledge of Microsoft systems, especially Office 365, Exchange, and SharePoint. Being able to discuss your experience with these platforms confidently can demonstrate your readiness for the role.
✨Tip Number 3
Prepare examples of past experiences where you've successfully troubleshot network issues or managed user accounts in Active Directory. Real-life scenarios can showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Highlight your customer service skills during the interview. As you'll be the main contact for IT-related problems, showing that you can communicate effectively and maintain a positive attitude is crucial.
We think you need these skills to ace IT Service Desk Analyst 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft systems, Office 365, and Active Directory. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and problem-solving abilities. Mention your familiarity with ITSM tools and how your previous roles have prepared you for this position.
Highlight Relevant Skills: In your application, emphasise your strong communication and time management skills. These are crucial for the role, so provide examples of how you've successfully managed multiple tasks or resolved issues efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Restore Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft systems, Office 365, and Active Directory. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting, think of a few scenarios where you effectively solved a problem. Be ready to explain your thought process and the steps you took to reach a solution.
✨Familiarise Yourself with ITSM Tools
Research the IT Service Management tools commonly used in the industry. If you have experience with any specific tools, be sure to mention them and how they helped you manage service tickets efficiently.
✨Communicate Clearly and Confidently
Good communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. This will demonstrate your ability to provide excellent customer service.