At a Glance
- Tasks: Deliver luxury experiences and grow the RH Trade business through client consultations and project development.
- Company: Join a leading luxury home furnishings brand known for its innovative design and collaborative culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunities for travel and collaboration with top designers and artisans.
- Why this job: Be part of a creative team that values energy, innovation, and making a real impact in the design industry.
- Qualifications: Experience in high-end retail or design, strong communication skills, and a passion for luxury.
The predicted salary is between 29700 - 36300 £ per year.
At its core, RH is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH, we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Trade Consultant with an entrepreneurial spirit and passion for building a thriving trade business. This role is expected to deliver first-class service to our client and our teams, creating a luxury experience.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs
- Provide a luxury experience for RH Trade clientele through product expertise, professionalism and elevated service
- Work in partnership with the Residential Trade Leader to grow the RH Trade business within the Gallery
- Qualify potential and partner with existing Trade clientele through consultations, Gallery tours, site visits, assisting with project development and internal coordination of services and project installations
- Communicate and work with cross functional teams at all levels of the organization
- Ensure fiscal goals are achieved
- Maintain a strong interest in the luxury and design industry and a relevancy within the interior design community
OUR REQUIREMENTS
- Experience within a high-end furniture showroom, luxury retailer or design firm
- Relationship-driven, with proven successes working with the interior design/trade community with existing relationships
- Strategic, highly organized and results-oriented
- Excellent verbal and written communication skills
- Commitment to Quality with exceptional attention to detail
- Possess an entrepreneurial spirit and a passion for building a thriving trade business
- Proficiency with Mac Operating System, Microsoft Office and Google Applications
- Solid technical background with experience using Salesforce or other customer relationship management systems
- Basic to proficient knowledge of interpreting and understanding floor plans is preferred
PHYSICAL REQUIREMENTS
- Must be able to travel locally or out of state
- Frequently lifting and mobilizing small to medium items, up to 15 kgs. while utilizing appropriate equipment and safety techniques
- Must be able to maneuver effectively around Gallery floor, stock room and office
Trade Consultant in London employer: Restoration Hardware
At RH, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture, where creativity and innovation thrive. Our commitment to employee growth is evident through our luxury design services, offering opportunities for designers to engage with high-end clientele and elevate their skills in a dynamic environment. Located in a space that embodies the RH lifestyle, we provide a unique platform for our team to not only excel in their roles but also to contribute to the reimagining of luxurious living spaces worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Consultant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Restoration Hardware, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Restoration Hardware!
We think you need these skills to ace Trade Consultant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Restoration Hardware, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Restoration Hardware and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Restoration Hardware that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Restoration Hardware
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
