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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional service and smooth restaurant operations.
- Company: Join DOME, a dynamic brand known for exciting food-led destinations and Truffle Burger restaurants.
- Benefits: Enjoy 25% off food, flexible pay options, and an award-winning support programme.
- Why this job: Be part of a passionate team in a fast-paced environment with growth opportunities.
- Qualifications: Experience in hospitality management and a passion for great guest experiences.
- Other info: Work in a fun, energetic atmosphere with a focus on teamwork and quality.
The predicted salary is between 36000 - 60000 £ per year.
About DOME & Truffle Burger
DOME creates exciting, high-energy places where people come together. From nationwide festivals and Southbank meanwhile spaces to pop-ups, catering, and events across London, we design, deliver, and operate vibrant, food-led destinations. Alongside this, we run our two Truffle Burger restaurants in central London. Born from London’s street-food and festival scene, Truffle Burger is known for decadent, creative burgers, relaxed service, and consistently high standards. Our restaurants are small, neighbourhood spots with a big reputation. We offer a hands-on, energetic working environment with friendly, experienced teams who care deeply about food, service, and teamwork.
The Role
We’re looking for an experienced and motivated General Manager to lead a team with warmth, pride and confidence in running a tight, happy operation. You’ll be responsible for leading the front-of-house team, supporting kitchen teams, delivering outstanding service, and ensuring smooth day-to-day operations while maintaining Truffle Burger’s high standards and keeping our loyal customers happy.
- Lead and manage a front-of-house team of 4–6 front of house staff, while supporting the Head Chef, kitchen team and overseeing daily service.
- Ensure smooth and efficient restaurant operations, including scheduling, stock control, and ordering.
- Support team development through coaching, motivation, feedback, and regular check-ins.
- Create weekly rotas, authorise holidays, cover absences, and monitor time and attendance.
- Lead exceptional customer service with charisma and warmth, following and guiding the teams with their steps of service.
- Handle customer feedback and complaints promptly, using insights to improve the guest experience.
- Work with the Operations Manager to identify ways to reduce costs and increase revenue while maintaining quality.
- Ensure consistency and quality across all food and beverage offerings in line with Truffle Burger standards.
- Carry out regular inspections to maintain cleanliness, safety, and compliance with health & food safety regulations.
- Identify opportunities to improve teamwork, workflow, training, and service sequences.
- Take ownership of team performance and outcomes, fostering a positive and enthusiastic work environment whilst communicating confidently, respectfully and encouraging feedback and continuous learning.
- Report to Operations Manager - all things team, service excellence, compliance, sales and GPs.
About you
- Proven experience as a General Manager or Assistant General Manager in a fast-paced, casual hospitality environment, looking after a team of 6+.
- Food Safety Level 3 Certification and a Personal License is preferable but not essential.
- A natural leader who motivates teams and leads by example.
- Passionate about street food, service, and delivering great guest experiences.
- Organised, proactive, and confident solving problems independently.
- Comfortable balancing operational detail with people management.
- Energetic, positive, and thrives in a busy, hands-on role.
What we offer
- Fun, friendly, casual and seriously experienced team.
- 25% off food at any location/restaurant for you and 3 guests.
- Wage Stream - save with interest, and never get caught short.
- Award Winning Employee Assistance Program to support your health and wellbeing.
- Be part of a well-known London food brand with strong roots in festivals and street food.
- Work in a supportive, energetic environment with experienced teams.
- Opportunity to grow within the diverse DOME portfolio and Truffle Burger as the business continues to expand.
If you love being busy, care about consistency and quality, and want to grow with an exciting London brand, we’d love to hear from you.
General Manager in London employer: Restaurants
Contact Detail:
Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join hospitality groups, and don’t be shy to chat with folks at your favourite restaurants. You never know who might have a lead on that perfect General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for food and service shine through. Share your experiences and how you’ve led teams in the past – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you see a job you fancy, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn or email. A friendly message expressing your interest can set you apart from the crowd.
✨Tip Number 4
Keep learning and adapting! Stay updated on the latest trends in the hospitality scene. Whether it’s new service techniques or food safety regulations, showing that you’re committed to growth will make you a standout candidate. And remember, apply through our website for the best chance!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for food and hospitality shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our guests.
Be Specific About Your Experience: Make sure to highlight your previous roles and responsibilities, especially if you've managed teams in fast-paced environments. We’re keen to know how your experience aligns with the General Manager role at Truffle Burger.
Keep It Professional Yet Friendly: While we love a casual vibe, your application should still be polished. Use a friendly tone, but make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Restaurants
✨Know the Brand Inside Out
Before your interview, dive deep into DOME and Truffle Burger's history, values, and offerings. Familiarise yourself with their unique approach to food and service, as well as their vibrant atmosphere. This knowledge will not only impress the interviewers but also help you articulate how you can contribute to their mission.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on motivation, coaching, and creating a positive work environment. Be ready to discuss specific situations where your leadership made a difference in team performance or customer satisfaction.
✨Demonstrate Problem-Solving Skills
In the fast-paced hospitality industry, challenges arise daily. Think of instances where you've effectively solved problems, whether related to operations, customer complaints, or team dynamics. Highlight your proactive approach and ability to balance operational details with people management.
✨Engage with Customer Service Scenarios
Prepare for questions about handling customer feedback and complaints. Think of examples where you've turned a negative experience into a positive one. Show your passion for delivering exceptional guest experiences and how you can lead your team to do the same at Truffle Burger.
