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- Tasks: Manage reception and enhance visitor experience at the Bradford Institute for Health Research.
- Company: Join a leading NHS research facility dedicated to high-quality clinical research.
- Benefits: Part-time hours, competitive salary, and opportunities for career development.
- Why this job: Be the first point of contact and make a real difference in healthcare research.
- Qualifications: 2 years of admin experience and excellent communication skills required.
- Other info: Flexible work environment with a focus on personal growth and teamwork.
The predicted salary is between 22816 - 24336 £ per year.
Key Details
- Location: Bradford Royal Infirmary, Duckworth Lane, Bradford, BD9 6RJ (West Yorkshire)
- Contract: Fixed-term, 2 years (0.6 WTE); Part time – 22.5 hours per week (Normal business hours, Weds–Fri)
- Salary: £22,816 – £24,336 per annum pro rata
- Grade: NHS AfC Band 3
- Specialty: Research administration
- Closing Date: 17 Jan 2025 (may change depending on response)
Job Overview
The Bradford Institute for Health Research (BIHR) is part of Bradford Teaching Hospitals NHS Foundation Trust and is a centre of excellence in delivering high quality applied and clinical research. The successful candidate will manage the reception area of the newly created BIHR facility, serving as the first point of contact for patients, staff and visitors.
Detailed Job Description And Main Responsibilities
Responsible for the day‑to‑day running of the BIHR reception from an administrative point of view. Manning a reception and waiting area, the postholder will have a large impact on the research patient/participant and visitor experience.
Applicant Requirements
The postholder will have regular contact with vulnerable people and, as such, the role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A Disclosure and Barring Service check will be required.
Person Specification
Experience – Essential Criteria
- Previous experience of working in an administrative role (at least 2 years)
- Experience in a customer contact role, demonstrating experience of dealing with public
- Experience of co‑ordinating the work of a unit or department
Experience – Desirable Criteria
- Working in a research environment
- Previous experience of working in a reception environment
- Previous NHS experience
Skills – Essential Criteria
- Excellent computer skills including Microsoft Office, email and internet
- Excellent keyboard skills
- Excellent organisational skills
- Ability to prioritise workload
- Excellent administrative skills
- Ability to work as part of a team as well as individually
- Ability to manage own workload
- Ability to handle confidential and sensitive information appropriately
- Able to respond quickly and flexibly to queries and requests for help
- Excellent and confident communication skills and ability to converse with managers and clinicians at all levels including verbal and written communication
Knowledge – Desirable Criteria
- Knowledge of health and safety and security arrangements
- Willingness to undertake further training as required
- Evidence of being proactive and able to problem solve
- Conflict resolution training or equivalent
Qualifications – Essential Criteria
- At least GCSE level or equivalent Maths and English
- Confident IT skills including good word processing
- RSA 2 or NVQ2 or equivalent qualification
Other Requirements – Essential Criteria
- Enthusiastic and self‑motivated
- Flexible approach to work
- Keen to develop career and make job their own
- Ability to work to tight and/or unexpected deadlines
- Conscientious and hardworking
- Ability to work unsupervised
Contact Details
Louise Slow – PA to Director of Research Operations
Email: louise.slow@bthft.nhs.uk
Telephone: 01274 383418
Alternative contact – Dr Tracy Watson, Director of Research Operations – 01274 382342
BIHR Receptionist/ Administrator - Fixed term 2 years in Bradford employer: Restaurant Design Services
Contact Detail:
Restaurant Design Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BIHR Receptionist/ Administrator - Fixed term 2 years in Bradford
✨Tip Number 1
Get to know the company! Research the Bradford Institute for Health Research and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the work culture, plus it might just land you a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative roles and customer service. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace BIHR Receptionist/ Administrator - Fixed term 2 years in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BIHR Receptionist/Administrator role. Highlight your relevant experience in administration and customer service, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share your enthusiasm for working in a research environment and how your skills can enhance the patient experience at BIHR.
Showcase Your Communication Skills: Since this role involves interacting with patients and staff, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Restaurant Design Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the BIHR Receptionist/Administrator role. Familiarise yourself with the key responsibilities and how they contribute to the patient experience. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Since this role involves regular contact with patients and visitors, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled queries or resolved issues effectively, demonstrating your excellent communication skills.
✨Highlight Your Organisational Abilities
The job requires strong organisational skills, so come ready to share how you've managed workloads in past roles. Discuss any tools or methods you use to stay organised, especially in a busy environment like a reception area.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the BIHR and its research initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.