Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead reception and guest services, ensuring a seamless experience for clients and visitors.
- Company: Join Restaurant Associates, a leader in hospitality, delivering exceptional dining experiences across the UK.
- Benefits: Enjoy perks like discounts on travel, groceries, cinema tickets, wellness classes, and a contributory pension scheme.
- Why this job: Be the face of our company, creating memorable experiences in a dynamic, professional environment.
- Qualifications: Experience in Front of House or Reception Management, with strong leadership and communication skills.
- Other info: We celebrate diversity and empower our team to thrive in their careers.
The predicted salary is between 36000 - 60000 £ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Restaurant Associates is looking for a highly motivated and driven Reception & Switchboard Manager to lead our reception and guest services operation. This is a standout opportunity for someone passionate about delivering outstanding customer experiences, who thrives in a fast-paced, professional environment and brings meticulous attention to detail.
About the Role:
As the Reception & Switchboard Manager, you will be the primary visual and operational point of contact for our clients' employees, their clients, and visitors. You will be responsible for creating a welcoming, professional, and seamless experience across all front-of-house services including reception, switchboard, room bookings, and event support. Your presence will set the tone for everyone entering the premises, embodying Restaurant Associates' values in your conduct, presentation, and service.
Key Objectives:
- Act as the main point of contact for all front of house services: reception desks, switchboard, advanced bookings, and event bookings.
- Lead and motivate the FOH team to consistently deliver services to the highest standards.
- Liaise closely with events team to support the smooth running of meetings and events.
- Promote the company with professionalism, warmth, and integrity at all times.
Core Responsibilities:
- Ensure flawless delivery of reception, hospitality, and visitor services.
- Oversee team performance and ensure all client SLAs are met or exceeded.
- Keep team members fully informed through clear communication and regular briefings.
- Maintain immaculate reception and meeting room areas, ensuring SOPs are followed.
- Provide operational reports and track visitor data and key service metrics.
- Be the first line of support for AV needs in meeting rooms and escalate issues as required.
- Support guest services such as Wi-Fi access, transport bookings, and more.
Customer Experience:
- Champion a customer-first culture that consistently exceeds expectations.
- Regularly monitor feedback and develop action plans to continuously improve.
- Respond proactively to the changing needs of internal and external customers.
Health, Safety & Environment:
- Comply with all HSE policies and complete mandatory training.
- Lead by example in promoting a safe and secure environment for staff and guests.
- Ensure risk assessments and incident reporting procedures are followed correctly.
What We're Looking For:
- Proven experience in Front of House or Reception Management, ideally in a corporate or 5-star hospitality setting.
- A passion for customer service and delivering exceptional guest experiences.
- Excellent communication skills and a warm, professional demeanor.
- A proactive mindset, able to think ahead and solve problems efficiently.
- Strong leadership skills, with the ability to coach and develop a high-performing team.
- High attention to detail and personal presentation standards.
About Us:
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Reception & Switchboard Manager - Edinburgh employer: Restaurant Associates
Contact Detail:
Restaurant Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Switchboard Manager - Edinburgh
✨Tip Number 1
Familiarise yourself with the company culture and values of Restaurant Associates. Understanding their commitment to exceptional customer service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed a team or improved customer experiences. This will demonstrate your capability to lead the front-of-house team effectively.
✨Tip Number 3
Research common challenges faced in reception and switchboard management, especially in corporate settings. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Restaurant Associates if possible. They can provide valuable insights into the role and the company, which can help you tailor your approach and show genuine interest during your application process.
We think you need these skills to ace Reception & Switchboard Manager - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house or reception management. Emphasise your customer service skills and any leadership roles you've held, as these are crucial for the Reception & Switchboard Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to lead a team and maintain high standards of service.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and attention to detail. Use bullet points to make these stand out and relate them to your previous experiences.
Show Enthusiasm for the Company: Research Restaurant Associates and mention why you want to work for them specifically. Highlight their values and how they align with your own, showing that you're not just looking for any job, but are genuinely interested in contributing to their team.
How to prepare for a job interview at Restaurant Associates
✨Showcase Your Customer Service Passion
As a Reception & Switchboard Manager, your passion for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to create exceptional guest experiences in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing how you've motivated and developed teams in the past. Use concrete examples to illustrate your ability to lead by example and maintain high standards in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential issues that could arise in a front-of-house setting and how you would address them effectively.
✨Emphasise Attention to Detail
Attention to detail is key in this role. Be ready to discuss how you ensure immaculate presentation and service standards in your work. Mention any systems or processes you use to maintain high quality in reception and hospitality services.
