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- Tasks: Lead and manage client relationships, ensuring exceptional service and operational excellence.
- Company: Join a dynamic team at Compass Group, a leader in culinary and hospitality services.
- Benefits: Enjoy exclusive travel discounts, wellness classes, and up to 44% off cinema tickets.
- Why this job: Shape business strategies while working with a passionate team in a vibrant industry.
- Qualifications: Strong leadership skills and experience managing large teams across multiple locations required.
- Other info: Opportunity to develop your career with our Career Pathways and MyLearning programmes.
The predicted salary is between 43200 - 72000 £ per year.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
The National Account Director is the key partner to the client for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all culinary, cafe, hospitality, events, vending and guest service operations.
The role will develop and lead the team of Associates and Managers within the contract to ensure exceptional service, consistency and innovation is delivered to our clients both in London and regionally. Manage client and contractual relationship in a commercial manner, ensuring financial targets, compliance and company procedures are adhered to. Shaping the contract’s overall business strategy, developing strategic plans and assessing contract performance along with conducting research and data analysis to inform business decisions are key activities for the NAD.
The National Account Director works alongside the London Account Manager and team to set the standard for all of the operations and systems. This position reports into the Operations Director for National and International Clients and will leverage their strong business knowledge, culinary, hospitality, financial and people management skills to deliver positive results for our clients, customers and Compass group.
Key Responsibilities
People
- To role model timely feedback and challenging underperformance.
- Ensure that the management team continually develop and proactively manage their teams to maintain performance levels and engagement.
- Can recruit, manage and develop a high-performing team.
Finances
- Deliver the profit for Compass through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting.
- Continually review and challenge labour structures and ratios. Work with Executive Chef to ensure food concepts are profitable and fit to the requirements of individual sites.
- Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
- Construct forecasts and analytical models
Business Operations:
- Develop plans to materialize strategy and analyse business proposals
- Assess the contract’s operational and strategic performance
- Align processes, resources-planning and department goals with overall strategy
- Provide support and insight into significant organizational changes (e.g. shift in strategic focus)
- Educate senior stakeholders in making effective decisions
- Monitor and analyse industry trends and market changes
Who you are;
- Strong influencing, coaching and people development skills
- Experience of leading and managing large and complex teams over multiple geographical locations to deliver results
- Is a self-starter. Is excited about food, service and people and has their finger on the pulse of what is current and trending.
- Able to quickly build partnership relationships with key stakeholders
- Ability to drive change with effective project and stakeholder management skills
- Experience of working with a client group based in multiple locations
- Excellent written and verbal communication skills
- Proactive, pragmatic and commercial approach
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National Account Director employer: Restaurant Associates
Contact Detail:
Restaurant Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Director
✨Tip Number 1
Familiarize yourself with the latest trends in culinary and hospitality management. Being knowledgeable about current industry standards will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the hospitality and food service industry. Attend relevant events or join online forums to connect with potential colleagues and mentors who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience in managing large teams and driving financial performance. Be ready to share specific examples of how you've successfully led teams and met financial targets in previous roles.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our mission and how we operate will allow you to align your responses during interviews, showcasing that you're a great fit for our team.
We think you need these skills to ace National Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large teams and financial performance. Use specific examples that demonstrate your ability to lead and develop high-performing teams, as well as your expertise in culinary and hospitality operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and service. Discuss how your background aligns with the responsibilities of the National Account Director role, particularly in developing strategies and managing client relationships.
Showcase Your Leadership Skills: Emphasize your experience in coaching and developing teams. Provide examples of how you've successfully influenced and managed performance across multiple locations, showcasing your strong people management skills.
Highlight Financial Acumen: Demonstrate your understanding of financial management by including specific achievements related to profit delivery and operational targets. Mention any experience you have with forecasting and analytical modeling to support your application.
How to prepare for a job interview at Restaurant Associates
✨Showcase Your Leadership Skills
As a National Account Director, you'll be expected to lead large teams. Be prepared to discuss your experience in managing and developing high-performing teams, especially in complex environments. Share specific examples of how you've influenced team performance and engagement.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Be ready to talk about your experience with budgeting, forecasting, and achieving financial targets. Highlight any analytical models or reporting tools you've used to drive profitability in previous roles.
✨Understand the Business Strategy
Familiarize yourself with the company's overall business strategy and how the National Account Director role fits into it. Prepare to discuss how you would align operational goals with strategic objectives and provide insights into industry trends that could impact the business.
✨Build Rapport with Stakeholders
The ability to build strong relationships with key stakeholders is crucial. Think of examples where you've successfully partnered with clients or senior management to drive change or improve service delivery. Show your proactive approach to stakeholder management.
