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For Companies At a Glance
- Tasks: Lead a dynamic team across multiple London sites, driving service excellence and operational efficiency.
- Company: Join Restaurant Associates, a leader in hospitality services with a focus on collaboration and innovation.
- Benefits: Enjoy free meals, gym access, travel discounts, and wellness classes while building your career.
- Other info: Be part of a diverse team that values your unique talents and fosters your career progression.
- Why this job: Make a real impact in a senior role with opportunities for growth and leadership development.
- Qualifications: Proven leadership experience in multi-site operations and strong communication skills required.
The predicted salary is between 80000 - 80000 £ per year.
We are seeking an experienced and ambitious Account Manager to take full ownership of a high‑profile, multi‑site London portfolio within a national account. This is a senior leadership role with accountability for a Global HQ, along with the mobilisation of a new site in 2027, plus some London satellite locations. This role is critical to the success of the account. We are looking for a confident, decisive leader who can elevate service standards, strengthen consistency, and drive operational excellence. There is long‑term progression available for the right candidate.
Key Responsibilities
- Full accountability for day‑to‑day operations across all London sites
- Leadership of an existing management team with an overall team of circa 120
- Build strong, credible relationships with key stakeholders and clients
- Take ownership of decision‑making, leading with confidence and accountability
- Drive service improvement, operational efficiency and consistency across the portfolio
- Manage both cost‑plus and commercial financial models, ensuring strong commercial performance
- Lead planning and preparation for future mobilisation and site transitions
- Embed a high‑performance culture and develop future leaders within the team
Person Requirements
- Proven multi‑site leadership experience
- Strong people leader with excellent communication and influencing skills
- Background in contract catering preferred
- Commercially astute with experience managing complex financial models
- Ambitious, resilient and comfortable with a large, fast‑paced workload
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes, but is not limited to:
- Free meals
- Free on‑site gym
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un‑wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Equal Opportunity
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Account Manager Hospitality Services - London employer: Restaurant Associates
Contact Detail:
Restaurant Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Hospitality Services - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Account Manager. Highlight your leadership skills and any successful projects you've managed. Confidence is key, so rehearse until you feel comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Account Manager Hospitality Services - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your multi-site leadership experience and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your confidence in decision-making and how you can elevate service standards.
Showcase Your People Skills: As a strong people leader, it's essential to demonstrate your excellent communication and influencing skills. Share examples of how you've built credible relationships with stakeholders in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Restaurant Associates
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the multi-site portfolio you'll be managing. Research each location, their unique challenges, and how you can elevate service standards across them. This will show your potential employer that you're proactive and ready to take ownership.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to build strong relationships with stakeholders and clients, as well as your experience in developing future leaders. This is crucial for a senior leadership role, so be ready to discuss your leadership style and successes.
✨Showcase Financial Acumen
Since the role involves managing complex financial models, brush up on your commercial knowledge. Be prepared to discuss your experience with cost-plus models and how you've driven operational efficiency in previous roles. This will demonstrate your commercial astuteness and readiness for the responsibilities ahead.
✨Emphasise Your Ambition and Resilience
The job description mentions the need for an ambitious and resilient candidate. Share stories that illustrate your ability to thrive in fast-paced environments and overcome challenges. This will help convey that you're not just looking for a job, but are genuinely invested in long-term progression within the company.