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For Companies At a Glance
- Tasks: Lead and develop teams in hospitality, vending, retail, and reception.
- Company: Join Restaurant Associates, a leader in brilliant hospitality.
- Benefits: Competitive salary, discretionary bonus, and opportunities for career growth.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: 2+ years of management experience and strong leadership skills.
- Other info: Diverse and inclusive workplace where your talents are celebrated.
The predicted salary is between 28000 - 40000 £ per year.
We are seeking an experienced Cluster Manager to oversee Hospitality, Vending, Reception, and Retail departments. You will lead multiple teams, drive exceptional customer service, and ensure business performance targets are met.
Key Responsibilities
- Lead, coach, and develop departmental teams
- Maintain high standards of food, service, and hygiene
- Manage budgets, KPIs, and operational efficiency
- Introduce innovative ideas to improve performance
- Support Regional Manager with projects and compliance
What We’re Looking For
- Strong, hands-on leadership with excellent communication skills
- Proven experience managing multi-site operations
- Passionate about catering and customer service
- Minimum 2 years’ management experience in a busy, high-profile environment
- Knowledge of Health & Safety and Basic Food Hygiene (CIEH Level 3)
This is a great opportunity for a driven hospitality professional to lead multiple departments, influence business performance and deliver exceptional customer experiences in a busy, rewarding environment.
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Cluster Manager in Leeds employer: Restaurant Associates
Contact Detail:
Restaurant Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work in multi-site operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality during interviews. Share specific examples of how you've improved customer experiences or driven team performance in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cluster Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Cluster Manager role. Highlight your leadership experience and any relevant achievements in hospitality, vending, or retail to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your hands-on leadership style and customer service passion.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage multi-site operations effectively. Numbers speak volumes, so if you’ve improved KPIs or managed budgets successfully, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Restaurant Associates
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the key responsibilities of a Cluster Manager. Brush up on your knowledge of hospitality, vending, retail, and reception operations. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the role, but that you can excel in it.
✨Showcase Your Leadership Skills
As a Cluster Manager, strong leadership is crucial. Prepare to share stories about how you've successfully led teams in the past. Think about challenges you faced and how you motivated your team to overcome them. This will demonstrate your hands-on approach and ability to drive exceptional customer service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing multiple sites or handling customer complaints. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would maintain high standards across all departments.
✨Understand the Company Culture
Research Restaurant Associates and Compass Group UK&I to understand their values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding diversity and inclusion. Showing that you resonate with their mission will set you apart as a candidate who truly fits the team.
