Overview
We are seeking an experienced Hospitality Manager to join a prestigious site in the heart of Mayfair. This is a fast-paced, client-facing role managing a small close-knit team, delivering impeccable hospitality and service standards to high-end clientele. The role requires someone who thrives under pressure, can confidently liaise with VIP guests and stakeholders, and is comfortable managing last-minute requests while maintaining exceptional attention to detail.
Responsibilities
- Managing the day-to-day hospitality operation
- Leading a small team including waitstaff and kitchen brigade
- Delivering seamless, high-end service for private clients and dinners of up to 18 guests
- Handling last-minute requests and ensuring service excellence at all times
- Building strong relationships with high-profile clients and internal stakeholders
- Coordinating with other managers and departments during an ongoing refurbishment project
- Maintaining exceptional presentation and operational standards throughout the site
Qualifications
- Previous experience within a luxury hotel, private members club, or high-end hospitality environment
- Experience managing and motivating a small hospitality team
- Outstanding communication and interpersonal skills
- Impeccable personal presentation and attention to detail
- Confidence dealing with VIPs and high-profile guests
- Ability to remain calm and organised in a fast-moving environment
- A proactive, hands-on approach with a passion for delivering exceptional service
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
