Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service, security, and administrative support during night shifts.
- Company: Hinxton Hall Conference Centre, part of Restaurant Associates, a leading hospitality provider.
- Benefits: Competitive pay, free meals, on-site parking, and access to training and development.
- Why this job: Join a dynamic team and make a real impact on guest experiences at a prestigious venue.
- Qualifications: Passion for customer service and ability to work independently; first aid training provided.
- Other info: Enjoy a collaborative culture with opportunities for growth and creativity.
The predicted salary is between 13 - 17 £ per hour.
Location: Hinxton Hall Conference Centre
Salary: £17.44 per hour + paid overtime
Contract: Permanent, Full Time, 4 on 4 off shift pattern, 12 hours - 19:00 to 07:00
As a Night Porter at Hinxton Hall Conference Centre, you will be completing a role that offers a mix of customer service, security provision and administrative tasks. You will be a point of contact for our guests, so you need to be passionate about customer service and always willing to go the extra mile. The Night Porter has a unique and very important role in the conference centre operation.
We are looking for an enthusiastic, organised and well-presented candidate for this shift-based role, to ensure that the Conference Centre security, first aid and fire safety duties are carried out, ensuring the welfare of our guests. You will represent Hinxton Hall by providing reception and front-of-house services to guests with a high standard of courteous professionalism.
Due to the location, you must have your own mode of transport as there is no public transport links to the area that Hinxton Hall is located in.
What We Can Offer You
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- The chance to work at one of the largest venues in the RA Venue portfolio.
- 20 days annual leave (Excluding bank holidays and national holiday days)
- Free staff meals whilst at work.
- Free on-site staff parking.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
Responsibilities
- Check-in late arrivals and check out early departures
- Make and serve light meals and drinks to customers and close the bar as per procedure
- Assist guests with any requests, e.g. information, directions
- Set up rooms for meetings and dining/refreshment areas to set standards
- Carry out Stocktake
- Contribute to monthly Health & Safety audit
- Light administrative duties
- Prepare Laundry for return and complete documentation
- Complete a nightly room check sheet for all conference/meeting rooms
- Raise any repair issues using internal reporting system
- Load temporary staff names onto security visitor system
- Prepare bedroom keys
- Print catering menus
- Respond to phone calls
- Ensure the conference centre is secure for the night
- Complete all incident reports and distribute to the relevant departments
- Prepare light snacks/pizza for overnight guests
- Ensure all tasks are completed and a full handover takes place at the end of each shift
- Attend to and administer First Aid and incidents. It is a requirement to be a trained first aider in this position, we will provide the training if needed.
The Ideal Candidate
- It is a requirement to be a trained first aider in this position, we will provide the training if needed.
- Experience using Kinetix (not essential as training given)
- Passionate about delivering a great guest experience
- The ability to work well with all departments to ensure the highest guest experience is always delivered
- Be an effective communicator and comfortable with lone working
About Us
Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.
We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.
Night Porter employer: Restaurant Associates UK
Contact Detail:
Restaurant Associates UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the venue! Before your interview, do a bit of research on Hinxton Hall. Familiarise yourself with its services and atmosphere so you can show off your enthusiasm for the role and how you can contribute to the guest experience.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the face of the venue during the night shift. Think of scenarios where you might need to assist guests and practice how you'd handle them. This will help you feel more confident in the interview.
✨Tip Number 3
Show off your organisational skills! The role involves a mix of tasks, from administrative duties to security checks. Be ready to discuss how you manage your time and keep things running smoothly, especially during busy nights.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people! Share any experiences where you went the extra mile for a guest or customer. This will show that you're the perfect fit for our Night Porter role.
Be Organised and Detail-Oriented: Since the Night Porter role involves various tasks, highlight your organisational skills in your application. Mention any previous experience where you had to manage multiple responsibilities at once, as this will demonstrate your ability to handle the job's demands.
Tailor Your Application to Us: Make sure to customise your application to reflect the specific requirements of the Night Porter position. Use keywords from the job description, like 'security provision' and 'administrative tasks', to show that you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at Restaurant Associates UK
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the responsibilities like guest check-ins, security duties, and light meal preparation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went the extra mile for a guest or resolved a tricky situation. Be ready to share these stories during the interview to demonstrate your passion for guest satisfaction.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, such as dealing with a late arrival or an emergency. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will highlight your readiness for the unique challenges of the Night Porter role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the high standards expected at Hinxton Hall. A well-presented appearance shows that you take the opportunity seriously and are ready to represent the venue with courtesy and professionalism.