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- Tasks: Lead the mobilisation of new services and ensure smooth transitions in a dynamic workplace.
- Company: Join Restaurant Associates, a leader in hospitality and workplace services.
- Benefits: Enjoy free meals, gym discounts, healthcare perks, and exclusive travel deals.
- Why this job: Make a real impact by shaping the future of workplace services in a high-profile environment.
- Qualifications: Experience in operational change and excellent stakeholder management skills required.
- Other info: Be part of a diverse team that values your unique talents and fosters career growth.
The predicted salary is between 60000 - 84000 £ per year.
Lead one of the UK’s most significant workplace service mobilisations! This is not a traditional project role. We are looking for an experienced Operations Manager/Mobilisation Manager, to play a critical role in the mobilisation and transformation of services across a large, complex workplace portfolio — including the launch of a landmark, high-occupancy building and the transition of multiple service streams into new operating models. This role exists to make change land well!
You will take ownership of time-critical mobilisations and service transitions, ensuring new services are launched safely, compliantly, and ready to perform from day one. Operating across live environments, you will provide calm, decisive leadership through periods of change, working closely with operational teams, support functions, suppliers, and senior client stakeholders to deliver seamless go-lives and confident handovers into business-as-usual operations. This is a highly visible role, suited to someone who enjoys bringing order to complexity, protecting service quality under pressure, and leaving behind strong, scalable operations.
Responsibilities- Leading the mobilisation and transition of new services, locations, and operating models
- Owning operational readiness across people, process, systems, suppliers, and assets
- Planning and delivering go-live activity, early-life support, and structured BAU handover
- Coordinating multiple stakeholders and suppliers to deliver at pace
- Identifying and mitigating mobilisation risks, ensuring safety, compliance, and governance standards are met
- Supporting the removal of legacy or interim ways of working and embedding sustainable operations
- Proven experience delivering mobilisations, transitions, or large-scale operational change
- Strong understanding of operational readiness and live-environment delivery
- Excellent stakeholder management and communication skills
- Calm, structured, and solutions-focused approach under pressure
- Experience in workplace services, hospitality, FM, or similar environments (desirable)
- Be part of a once-in-a-generation mobilisation within a high-profile environment
- Operate with genuine ownership and visibility
- Work alongside senior leaders shaping the future of workplace services
- Deliver change that leaves a lasting operational legacy
We offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Subsidised gym membership
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us: Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Operations Manager in London employer: Restaurant Associates UK
Contact Detail:
Restaurant Associates UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations management. Think about how you’d handle specific challenges in mobilisations and transitions, and be ready to share your experiences.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight times when you've successfully led teams through change. Use examples that demonstrate your calmness under pressure and ability to coordinate multiple stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in mobilisations and transitions, and don’t forget to showcase your stakeholder management skills. We want to see how you’ve brought order to complexity in past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve successfully led operational changes and managed multiple stakeholders. Keep it engaging and relevant!
Showcase Your Leadership Style: In your application, let us know how you lead under pressure. We’re looking for someone who can provide calm, decisive leadership during periods of change. Share stories that demonstrate your structured and solutions-focused approach!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Restaurant Associates UK
✨Know Your Mobilisation Stuff
Make sure you brush up on your knowledge of mobilisations and transitions. Be ready to discuss specific examples from your past experiences where you've successfully led similar projects. This will show that you understand the complexities involved and can bring order to chaos.
✨Stakeholder Management is Key
Prepare to talk about how you've managed multiple stakeholders in previous roles. Think of examples where you’ve coordinated with different teams or suppliers to achieve a common goal. Highlight your communication skills and how you keep everyone on the same page, especially under pressure.
✨Demonstrate Calm Under Pressure
Since this role involves operating in live environments, be ready to share instances where you’ve maintained composure during challenging situations. Discuss your structured approach to problem-solving and how you ensure service quality even when things get hectic.
✨Emphasise Operational Readiness
Showcase your understanding of operational readiness by discussing how you prepare teams and processes for go-live activities. Talk about your experience in ensuring compliance and safety standards are met, and how you’ve successfully transitioned services into business-as-usual operations.
