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- Tasks: Support catering and hospitality operations at the Design Museum, ensuring exceptional service.
- Company: Join Restaurant Associates, a leading premium hospitality provider in iconic venues.
- Benefits: Enjoy 25 days annual leave, free meals, and access to training and development.
- Why this job: Shape visitor experiences in a world-class institution while leading a dynamic team.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Inclusive culture with opportunities for growth and collaboration.
The predicted salary is between 36000 - 48000 £ per year.
Location: the Design Museum, London
Contract Type: Full-time, permanent, 5 out of 7 days
Salary: Up to £42,000 per annum
What Can We Offer You
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- 25 days annual leave (Excluding bank holidays and national holiday days)
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food.
About The Role
We’re seeking a proactive and people-focused Deputy General Manager to support the catering and hospitality operations at the Design Museum, based in Kensington. This is an outstanding opportunity to help shape visitor experiences within a world-class institution that welcomes guests from across the globe. As Deputy General Manager, you will work closely with the General Manager to ensure the smooth running of our busy café and on-site restaurant, as well as delivering exceptional service standards on the conference & events that take place across the venue. You will also be supporting continual improvement across the operation.
Key Responsibilities
- Support the General Manager in leading all catering and hospitality operations across café, restaurant, conference, and event spaces.
- Ensure consistent delivery of high service standards through active floor leadership and team engagement.
- Build strong working relationships with venue stakeholders, assisting in responding to feedback and ensuring client satisfaction.
- Help oversee budgets, stock controls, and staffing levels to meet commercial targets and drive operational efficiency.
- Ensure full compliance with Health & Safety and Food Safety regulations, supporting training and policy implementation.
- Lead, motivate, and support teams across multiple outlets, assisting with training, scheduling, and performance management.
- Contribute to strategic initiatives and operational improvements, aligning day-to-day delivery with organisational goals.
About You
- Experience as an Assistant Manager, Operations Manager, or Deputy General Manager within hospitality, ideally in visitor attractions or multi-outlet venues.
- Proven ability to support the running of busy environments with high footfall and varied service styles.
- Strong financial awareness and understanding of budgets, cost control, and labour management.
- Excellent leadership skills, with experience motivating teams and supporting training and development.
- Confident communication and stakeholder engagement abilities.
- A passion for food, service, and delivering memorable visitor experiences.
- Ability to adapt in a fast-paced environment, supporting both daily operations and longer-term development projects.
About Us
Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.
Deputy General Manager employer: Restaurant Associates UK
Contact Detail:
Restaurant Associates UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in visitor attractions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and service shine through. Share stories that highlight your leadership skills and how you've motivated teams in busy environments.
✨Tip Number 3
Research the venue! Familiarise yourself with the Design Museum and its offerings. This will not only impress your interviewers but also help you tailor your answers to show how you can enhance visitor experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Restaurant Associates.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy General Manager role. Highlight your leadership experience in hospitality and any relevant achievements that showcase your ability to manage busy environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for food and service, and explain why you want to work at the Design Museum. Be sure to mention how your values align with our inclusive culture.
Showcase Your People Skills: As a people-focused role, it's essential to demonstrate your ability to build strong relationships. Share examples of how you've motivated teams or improved customer satisfaction in previous positions to show us you're the right fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Design Museum!
How to prepare for a job interview at Restaurant Associates UK
✨Know the Venue Inside Out
Before your interview, take some time to research the Design Museum and its catering operations. Familiarise yourself with their menu, events, and any recent news. This will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Deputy General Manager, strong leadership is key. Prepare examples of how you've successfully led teams in busy environments. Think about times when you motivated staff or improved service standards, and be ready to discuss these during the interview.
✨Demonstrate Financial Acumen
Since the role involves overseeing budgets and stock controls, brush up on your financial knowledge. Be prepared to discuss how you've managed costs or improved operational efficiency in previous roles. This will highlight your ability to contribute to the venue's commercial targets.
✨Engage with Stakeholders
The job requires building strong relationships with various stakeholders. Think of examples where you've successfully engaged with clients or responded to feedback. Showing that you can maintain positive relationships will set you apart as a candidate who understands the importance of client satisfaction.
