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- Tasks: Drive customer engagement through events, promotions, and feedback initiatives in our restaurants.
- Company: Join Restaurant Associates, a leader in hospitality, delivering exceptional dining experiences.
- Benefits: Enjoy perks like discounts on travel, groceries, cinema tickets, and wellness classes.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction while making a real impact.
- Qualifications: Looking for confident, organized individuals with strong communication skills and social media savvy.
- Other info: Diversity is our strength; we celebrate unique talents and backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Benefits
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Overall Purpose of the Role: As a member of the RA team, the role holder will be responsible for the planning, coordination, and delivery of various activities and initiatives that are designed to drive awareness, participation, and customer satisfaction across our restaurants and event spaces. This will involve collaborating with client representatives and the central team to implement seasonal promotions, new offer launches, and sustainability and wellbeing initiatives. The role holder will also be responsible for planning and executing street food pop-ups, guest chef events, and supplier sampling to increase participation, spend, and satisfaction. Additionally, they will coordinate team engagement and events to maximize opportunities and ensure effective use of digital screens and social media channels to share key messages and promote site-based initiatives. Finally, they will lead the approach to customer feedback, ensuring that we are listening effectively to customers and using their feedback to improve the customer experience.
- Seasonal Activity Calendar: Delivery of central initiatives to drive awareness and participation in our restaurants and event spaces – scheduling, planning and delivering involving the entire RA team but also cooperate with Client Reps’ initiatives.
- Promotions: Implementation of seasonal promotions such as new products and price down promotions with any identified local promotions to be submitted to the correct departments.
- Sustainability & Wellbeing: Execution of key sustainability and health and wellbeing initiatives. To drive completion of our Compass Net Zero Program (environmental toolkit).
- Pop Ups: Planning and execution of street food pop ups (centrally developed and 3rd party high street pop ups), guest chefs & supplier sampling to maximise participation, spend and satisfaction.
- New Offer Launches: Support and communicate with the launch of new dishes to the offer raising awareness with sampling activity.
- Team engagement/Events: Co-ordination of activity to maximise opportunity of events & key dates, Marsh-specific events including external events (e.g. Dragon Dancing, masterclasses, social clubs).
- Digital & social media: Management of digital screens and social medias across the client base to share key messages provided by the central team and site-based initiatives.
- Feedback mechanics, forums and focus groups: Will lead the approach to customer feedback, ensuring that we are listening effectively to customers and bringing together all feedback to ensure the customer voice informs a great customer experience.
Essential:
- Engaging and confident
- Approachable
- High numeric and analytical skills
- Strong organisational skills
- Excellent verbal and written communication skills
- Use of all social media channels to aid communications
- Ability to analyse and evaluate information
- Demonstrates Compass values and recognition principles
- Knowledge of how to use design systems such as Canva
- Knowledge of process and planning tools e.g. Hootsuite
- Commercially focussed with ability to measure impact and results
- Approach to analysis of work problems and opportunities that allows commercially sound judgements to be made on time
- Ability to quickly gain credibility with key stakeholder groups
- An approach to negotiating and building co-operation that supports organisational goals.
Desirable:
- Marketing or Communications based degree
- High standards and quality driven
- A ‘can do’ attitude.
About Us: Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0208/42121001/52671173/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength! #J-18808-Ljbffr
Customer Engagement Executive - London employer: Restaurant Associates UK
Contact Detail:
Restaurant Associates UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive - London
✨Tip Number 1
Familiarize yourself with the latest trends in customer engagement and hospitality. Understanding what drives customer satisfaction in restaurants and event spaces will help you stand out during interviews.
✨Tip Number 2
Showcase your experience with social media and digital marketing. Since the role involves managing digital screens and social media channels, having examples of successful campaigns or initiatives you've led can be a great advantage.
✨Tip Number 3
Prepare to discuss how you would implement sustainability and wellbeing initiatives. This is a key part of the role, so having ideas or previous experiences related to these topics will demonstrate your alignment with the company's values.
✨Tip Number 4
Network with current employees or industry professionals. Engaging with people who work in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Engagement Executive - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills, such as strong organizational skills and excellent communication abilities. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasize any previous roles or projects that demonstrate your ability to engage customers, coordinate events, and manage social media channels. Use specific examples to illustrate your achievements in these areas.
Highlight Your Skills: Make sure to mention your numeric and analytical skills, as well as your familiarity with design systems like Canva and planning tools like Hootsuite. These are essential for the role and should be clearly presented in your application.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the company and the role. Mention why you want to work with Restaurant Associates and how you can contribute to their mission of providing brilliant hospitality.
How to prepare for a job interview at Restaurant Associates UK
✨Show Your Passion for Customer Engagement
Make sure to express your enthusiasm for customer engagement and hospitality during the interview. Share specific examples of how you've successfully driven customer satisfaction in previous roles, as this aligns with the core responsibilities of the position.
✨Demonstrate Strong Organizational Skills
Prepare to discuss your organizational skills by providing examples of how you've planned and executed events or promotions in the past. Highlight your ability to manage multiple tasks simultaneously, which is crucial for coordinating activities across restaurants and event spaces.
✨Familiarize Yourself with Digital Tools
Since the role involves managing digital screens and social media, be ready to talk about your experience with tools like Canva and Hootsuite. Mention any campaigns you've worked on that utilized these platforms to enhance customer engagement.
✨Be Ready to Discuss Feedback Mechanisms
Understand the importance of customer feedback in improving experiences. Prepare to share how you've previously gathered and analyzed customer feedback, and how you used that information to make impactful changes in your work.
