At a Glance
- Tasks: Lead and develop a high-performing HR team while managing employee relations and driving engagement initiatives.
- Company: Join ResQ, a vibrant contact centre known for innovation and a people-first culture.
- Benefits: Competitive salary, 25 days holiday, exclusive discounts, and your birthday off!
- Other info: Be part of a progressive team that values diversity and professional development.
- Why this job: Make a real impact in shaping the employee experience and drive HR innovation.
- Qualifications: CIPD Level 5 or equivalent with at least 3 years of HR experience.
The predicted salary is between 40000 - 44000 £ per year.
HR Manager
Res Q are an outsourced contact centre with a difference.
We pride ourselves on delivering high-quality specialist services as true partners to highly recognised, leading brands in the energy, telecoms, digital, and media sectors.
At Res Q, we're all about innovation, inclusion, and putting our people first.
We are deeply committed to our team and culture, striving to remain a top employer of choice.
We believe in celebrating high achievers, embracing individuality, and making work more than just a job.
Our vibrant workplace culture encourages everyone to thrive and contribute to our success.
As a certified 'Great Place to Work' employer, we're committed to creating an environment where everyone can shine.
We've got an exciting opportunity for an HR Manager at our Office in Seaham.
Reporting to the Head of People, you'll align Res Q's business objectives with the goals of our employees and management teams.
You'll be the bridge that ensures successful partnerships between HR and the rest of our business, delivering value-added services that reflect our mission.
We're looking for a driven and progressive HR professional who can help us innovate our HR function.
We are looking for an experienced HR Manager to lead our HR function in Seaham while working closely with our HR Manager in Hull to deliver a consistent, people-focused service across both sites.
This is a varied role that combines leadership, operational HR and continuous improvement.
You'll have the opportunity to make a real impact through developing your team, supporting leaders and helping shape the employee experience across Res Q.
What can you expect from this role?
Your responsibilities will include
- Leading, developing and coaching the Seaham HR Advisors, creating a high-performing team that delivers an excellent HR service.
- Building strong relationships with operational leaders and managers across the Seaham site, providing practical, commercially focused people advice and support.
- Working closely with the HR Manager in Hull to ensure consistency in approach, decision making and delivery across both locations.
- Managing a broad range of employee relations matters, from day-to-day advisory support through to complex investigations, disciplinaries, grievances, absence management and organisational change.
- Supporting and coaching managers to build capability, confidence and accountability in managing their teams.
- Driving employee engagement initiatives and supporting site-specific action plans that improve colleague experience, retention and performance.
- Using people data, trends and insights to identify opportunities and support business decision making.
- Contributing to workforce planning, organisational change and business improvement initiatives.
- Ensuring HR policies, procedures and practices are applied consistently and remain compliant with employment legislation.
- Supporting the development and implementation of HR projects and people initiatives across both sites.
- Working in partnership with Learning & Development to support leadership capability and colleague development.
- Acting as a visible and trusted HR presence within the Seaham operation, promoting a positive and inclusive working environment.
What are we looking for?
- CIPD Level 5 qualification or equivalent is essential, along with a proven and successful track record in an HR role.
- At least 3 years of experience handling complex employee relations matters.
- Previous experience leading, coaching and developing an HR team.
- Experience building effective relationships and influencing stakeholders at all levels within a fast-paced operational environment.
- A pragmatic and hands-on approach, with the ability to balance strategic priorities alongside day-to-day operational demands.
- Familiarity with various HR disciplines, including organisational development, performance management, and employment law.
- A deep passion for all aspects of HR with a knack for building strong relationships.
- A natural problem-solver with outstanding verbal and written communication skills.
- Strong analytical and problem-solving abilities, with proficiency in Microsoft Office, particularly Excel.
- Experience working within contact centre, customer service, retail, logistics or similarly fast-paced environments would be advantageous.
Why Join Us?
- At Res Q, you'll be part of a progressive HR team that values innovation, diversity, and employee well-being, professional development opportunities, and a supportive work environment where your contributions make a difference.
- We offer competitive compensation of £40,000 - £44,000, dependant on experience.
- You'll get 25 days holiday, plus bank holidays and your birthday off if it falls on a working day.
- Exclusive High Street Offers: Enjoy discounted prices and savings at your favourite high street shops.
• Amazing discounts on mobile phone plans for you and your family!
If you're ready to take your HR career to the next level and be part of a team that's shaping the future of HR at Res Q,
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HR Manager in Seaham employer: ResQ Limited
ResQ Limited is an exceptional employer that prioritises a people-first approach, fostering a supportive and collaborative work culture in Seaham. With a competitive salary and generous benefits including 25 days of holiday, employees are encouraged to grow and develop their skills while contributing to meaningful HR initiatives that align with business goals.
StudySmarter Expert Advice🤫
We think this is how you could land HR Manager in Seaham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ResQ Limited!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ResQ Limited.
We think you need these skills to ace HR Manager in Seaham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ResQ Limited. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ResQ Limited and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ResQ Limited. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ResQ Limited's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ResQ Limited
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ResQ Limited.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ResQ Limited will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ResQ Limited and how you would contribute to adapting HR strategies.
