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- Tasks: Ensure top-notch quality for device repairs and manage warranty processes.
- Company: Dynamic client specialising in device repairs and warranty management.
- Benefits: Competitive pay, Monday to Friday hours, and a collaborative work environment.
- Why this job: Join a team where your attention to detail makes a real difference.
- Qualifications: Strong problem-solving skills and a keen eye for detail.
- Other info: Fast-paced environment with opportunities to grow and learn.
We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialistto join the team.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Hours: Monday – Friday – 09:00 -17:00
Location: Swindon, SN2
Pay: £12.21 per hour
Key Responsibilities:
Quality Assurance:
* Inspect and quality assure devices and chargers.
* Verify fault descriptions, serial numbers, and warranty coverage.
* Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.
* Collaborate with engineers to ensure repairs are complete and accurate.
* Update repair statuses and communicate with managers.
* Prioritize and ensure high-standard repairs, coordinating with dispatch.
Warranty Management:
* Submit and manage warranty and out-of-warranty OEM tickets.
* Quality assure repairs and quotes.
* Verify warranty eligibility for devices.
* Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).
* Respond to warranty emails to facilitate collections or on-site repairs.
* Coordinate with Goods In for SWAP-IT DPD crate collections.
* Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.
* Update shipment statuses and chase repairs exceeding 1O days.
* Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.
* Quote out-of-warranty repairs and manage invoices.
Other Tasks:
* Conduct stock takes of Lenovo parts.
* Occasionally contact customers for further repair details.
* Assist in booking in devices and diagnosing repair issues.
* Support colleagues with repair complications.
Qualifications:
* Experience in quality assurance and warranty management desirable but not essential.
* Strong attention to detail and problem-solving skills.
* Excellent communication and organizational abilities.
* Ability to work collaboratively in a fast-paced environment
Quality Assurance employer: Responsive Personnel
Contact Detail:
Responsive Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their quality assurance processes and warranty management systems. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality assurance and problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Quality Assurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and warranty management. We want to see how your skills match the job description, so don’t be shy about showcasing your attention to detail and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quality Assurance role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Responsive Personnel
✨Know Your Quality Assurance Basics
Brush up on the fundamentals of quality assurance, especially in device repairs. Be ready to discuss how you would inspect devices and identify faults. Showing that you understand the difference between cosmetic and functional issues will impress your interviewers.
✨Familiarise Yourself with Warranty Management
Get to grips with warranty processes for brands like Lenovo, Acer, and HP. Knowing how to manage warranty tickets and eligibility can set you apart. Prepare examples of how you've handled similar tasks or how you'd approach them.
✨Highlight Your Attention to Detail
Quality assurance is all about precision. During the interview, share specific instances where your attention to detail made a difference. Whether it’s catching a minor fault or ensuring accurate documentation, these examples will showcase your meticulous nature.
✨Show Your Team Spirit
This role involves collaboration with engineers and other team members. Be prepared to discuss how you work in a team, resolve conflicts, and support colleagues. Highlighting your ability to communicate effectively will demonstrate that you're a great fit for their fast-paced environment.
