Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure top-notch quality of devices and manage warranty processes with precision.
- Company: Dynamic client specialising in device repairs and warranty management.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Join a fast-paced team and make a real difference in device quality.
- Qualifications: Attention to detail and strong communication skills are key.
- Other info: Exciting role with potential for career advancement.
Job Description
We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialistto join the team.
Hours: 09:00 -17:00
Location: Swindon, SN2
Pay: £12.21 per hour
Key Responsibilities:
Quality Assurance:
- Inspect and quality assure devices and chargers.
- Verify fault descriptions, serial numbers, and warranty coverage.
- Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.
- Collaborate with engineers to ensure repairs are complete and accurate.
- Update repair statuses and communicate with managers.
- Prioritize and ensure high-standard repairs, coordinating with dispatch.
Warranty Management:
- Submit and manage warranty and out-of-warranty OEM tickets.
- Quality assure repairs and quotes.
- Verify warranty eligibility for devices.
- Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).
- Respond to warranty emails to facilitate collections or on-site repairs.
- Coordinate with Goods In for SWAP-IT DPD crate collections.
- Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.
- Update shipment statuses and chase repairs exceeding 1O days.
- Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.
- Quote out-of-warranty repairs and manage invoices.
Other Tasks:
- Conduct stock takes of Lenovo parts.
- Occasionally contact customers for further repair details.
- Assist in booking in devices and diagnosing repair issues.
- Support colleagues with repair complications.
Qualifications:
- Experience in quality assurance and warranty management desirable but not essential.
- Strong attention to detail and problem-solving skills.
- Excellent communication and organizational abilities.
- Ability to work collaboratively in a fast-paced environment.
Quality Assurance employer: Responsive Personnel
Contact Detail:
Responsive Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and warranty management. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your attention to detail! Bring examples of how you've ensured quality in past roles. Whether it’s through reports or case studies, having tangible proof can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality Assurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance role. Highlight any relevant experience you have in quality assurance and warranty management, even if it's not extensive. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Attention to Detail: Since this role requires a meticulous approach, make sure to showcase your attention to detail in your application. Whether it's through your CV formatting or the way you describe your experiences, let us know you’re all about precision!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Responsive Personnel
✨Know Your Quality Assurance Basics
Brush up on the fundamentals of quality assurance and warranty management. Be ready to discuss your understanding of inspecting devices, verifying fault descriptions, and distinguishing between cosmetic and functional issues. This shows you’re not just familiar with the terms but can apply them practically.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching a mistake in a report or ensuring a device was repaired correctly, these anecdotes will highlight your meticulous nature, which is crucial for this role.
✨Communicate Clearly and Effectively
Since the job involves collaboration with engineers and communication with managers, practice articulating your thoughts clearly. You might want to simulate a scenario where you need to explain a repair status or warranty issue. Good communication can set you apart!
✨Familiarise Yourself with Common Brands
Get to know the brands mentioned in the job description, like Lenovo, Acer, and Dell. Understanding their common issues and warranty processes can give you an edge. It shows that you’re proactive and genuinely interested in the role, which employers love!
